Topic: User authentication for mail server fails

[olddog11]

I have been able to set up an email account on Thunderbird for admin@MYDOMAIN but every time I try to configure an account for a user I receive the following alert:
Sending of password did not succeed. Mail server 192.168.0.100 responded: authorization failed.
I am using a valid user name and password, I can access i-bays using this user name and password
Does anyone know what I am doing wrong?
Thanks

[p-jones]

Do the security settings on the thunderbird client (or lack of) match the security settings (or lack of) on the server email setup ??

[olddog11]

When I set up security settings on Thunderbird I receive an alert which states “The mail server does not support secure authentication” and that authorization failed. When I turn off security settings on Thunderbird I just get a authorization failed.

[janet]

olddog11

If Thunderbird works for the admin user, then it should also work for any other user, as long as the settings are correct etc. It works OK for me.

If you want us to check, you can post all the settings you are using in Thunderbird.

For test purposes, can you access webmail using the username and password combination ?
www.yourdomain/webmail

To my knowledge ibays cannot be accessed with a user name and password, only with the ibay name and password (ie for web access). I'm puzzled as to what type of access you are referring ?

[olddog11]

Starting to get out of my depth now, I've read up how to access webmail and it does not seem to be working. I probably need to change firewall settings on my router – will try that next.
When I change my Thunderbird settings from admin to dave (my user name) all I do is replace admin for dave so the remaining settings are all the same, except for the password of course.
Sorry for the confusion with i-bays. What I mean is I can log onto my windows xp workstation using my user name and password which then gives me access to the file server (the i-bays).

[janet]

olddog11

You need to enable webmail in server manager.
Have you read the manuals, please do.

[olddog11]

mary
I have enabled webmail, read the instructions and open up the correct port on my router firewall.
Unfortunately still nothing, there must be something wrong somewhere but I cannot find it and I have spent hours and hours looking. Starting to get frustrated now but will persevere, I'm not wrong who gives up easily!

[olddog11]

Seem to be getting somewhere now, it looks like I've accessed my server but I get the following:
NOT FOUND
The requested URL /mydomain/webmail/ was not found on this server
Does this give any clues?

[p-jones]

Olddog

If your server and your workstation are all sitting on the same subnet eg 192.168.0.x, then you should not need to touch your router and you will need to look elsewhere. Why wouldnt they be on the same subnet.

Mary is a valueable contributor to these forums and I think you should heed the advice offered. Accessing webmail is very straightforward once enable.  (https://servername or ip/webmail) Anothes read of the manuals would be rather useful I think.

At the very least, you need to post a lot more detail if anyone is to help you further. Your exact client & server settings would be a good start

[p-jones]

The requested URL /mydomain/webmail/ was not found on this server
Does this give any clues?

I think Mary made an error with the instructions for accessing webmail. Try https://server/webmail and do whaever you have to to get past any message re security etc...

[olddog11]

I kept reading the manuals and realised there was an error. I managed to get to the security warnings and got past those, that is when I received the Not found message.
I do appreciate all the help you and Mary offer and I do try to help myself by reading the manuals, this one has me stumped at present. It's probably something silly that I've missed. I am sure webmail is easy to access once you know how, most things seem easy when you know how to do it.
What client and server settings do you need?

[janet]

p-jones

I think Mary made an error with the instructions for accessing webmail.

The URL I said is correct, sme will force the secure https protocol. Pehaps there is a name resolution problem.
All these should work if your system is setup correctly
http://serverIP/webmail
https://serverIP/webmail
http://www.yourdomain/webmail
which is effectively the same as
www.yourdomain/webmail
https://www.yourdomain/webmail
http://servername/webmail
https://servername/webmail

The network arrangement needs to be more fully described.

[olddog11]

Thank you!
I have now accessed my webmail
Does this help to solve my original query as to why I cannot use Thunderbird to retrieve my email?

[janet]

olddog11

Well that was just testing the user name and password combination as being valid.

So you are saying that using exactly the same user name and password as you used in Thunderbird, you can access that users mail via webmail, is that correct ?

If so, then I assume you have a configuration issue with Thunderbird (ie wrong settings), but it puzzles me that you say you can use the admin user account name and password in Thunderbird, and they work OK, but other users do not. Do I understand that correctly ?

[olddog11]

Mary

You understand everything correctly and believe me, it puzzles me as well.

I am not sure if this is significant or not but I cannot use the same format for server name as it states in the manuals i.e. mail.dgb.homelinux.com it does not work if I do that but if I put the IP address of 192.168.0.100 as the server name then it works for admin account but not for the dave account