Topic: Ticketsmith on e-smith or SME

[Jeff Martin]

Anybody know how this step in the install instructions for Ticketsmith would be done on either essg4.1.2 or SME 5.0?

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Configure your MDA or MTA to pipe mail for your support list to gateway.pl.  For
    example,  here is a sample procmail recipe:

            :0
            * (^To:|^CC:|^Cc:) .*support@foo.bar
            |/path/to/gateway.pl

    You can also set Ticketsmith up directly with sendmail in /etc/aliases:

            support: "|/path/to/gateway.pl"

    Keep in mind that with sendmail you need to either put gateway.pl in
    /etc/smrsh or at least symlink to it from that directory so that
    sendmail will execute it.  If you do this, you'll have to point
    the /etc/aliases entry to the copy in /etc/smrsh.
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more info on Ticketsmith at http://www.voxel.net/projects/ticketsmith/

I've got users already sending work requests to email address of helpdesk@domain.com and Ticketsmith seems like a good way to expand on that without changing the process.

Thanks,
Jeff