Topic: BT treating our email as junk

[Matt]

Can anyone help?

Recently we have found emails we send to people with BT email accounts are being filtered by their new junk mail filters and so people are not recieving their emails.  

Is there a way of making sure that BT and other mail servers don't keep treating email from our e-smith server as junk mail.

Any help would be much appricated.

Thanks Matt

[raem]

Change the setting under Email in Server Manager that sends smtp mail via your ISP. Maybe your external IP is being listed as a spammer, whereas the IP of your ISP will probably be OK.

Regs
Ray

[Anonymous]

Hi Matt,

I have the same problem with AOL and a number of mailing lists to which we must subscribe. The reason I have this is because I am using a dynamic IP address from BT Broadband. If I went for a static IP, my problem would go away. I'm hacked that BT are now starting to behave in the same way.

One cool thing about SME Server is you don't actually need an ISP at all - once reason I started using it, but now, it looks like I'll have to shove BT's SMTP server into the server-manager screen.

Unless anyone knows how to get Authenticated SMTP running on R6.... SMARTHost seems not to work quite right and I'm dying to get up an going using dyndns who charge me £8 a year for outbound mailhop using auth SMTP...

- Chris

[Matt]

Thanks for the advice.

Ray I would rather use e-smih as my mail server, so is there no other solution, if not i guess will have to consider re-routing through the BT mail server.  

I am already using a static IP issued by BT, so I don't really understand why my emails are being filtered as junk.  is there a way of registering yourself as a legitamate sender of email? I have given up trying to send email to AOL ages ago because it is always rejected saying I am using a residental dynamic IP, even though I have a static one, which makes no sense to me!!

[Anonymous]

http://mail-abuse.org/dul/

Regs
Ray

[NickR]

Thanks for the advice.

Ray I would rather use e-smih as my mail server, so is there no other solution, if not i guess will have to consider re-routing through the BT mail server.  

I am already using a static IP issued by BT, so I don't really understand why my emails are being filtered as junk.  is there a way of registering yourself as a legitamate sender of email? I have given up trying to send email to AOL ages ago because it is always rejected saying I am using a residental dynamic IP, even though I have a static one, which makes no sense to me!!

The ISP's concerned are using different methods of authenicating senders:

AOL use an active whitelist consisting of ISP smarthosts and domains that are "approved" - don't ask me how you get approved!  I'm with Demon & they have sent my domains to AOL for inclusion on their whitelist; this seems to have worked.

BT, OTOH, are simply using reverse DNS to check that the envelope sender matches the domain of the host - I suspect that you don't have reverse DNS on your fixed IP.  Try getting whoever hosts your domain DNS to set up reverse DNS for you.

[Anonymous]

Hi

last time I tried sending mail through BT I had to register the domain name on the BT site and relay the mail through a different server than the normal one they give out, possibly smtp.btclick.com. Not sure of server and I don't have info to hand. Best bet is to give them a call and be careful they don't try to charge you an extra £10 a month for the facility. I had to argue with them that the service should have been included by default and that their sales people has mis-represented the facilities on offer.

Good Luck

jasper

[Matt]

Nick thanks for that info.

I am not that clear about DNS stuff so excuse my ingorance,  I bought a domain name and have it pointing to my fixed IP address which seems to work ok, but that's about as much as I have done or understand.   I am not sure if I am able to do much else myself by way of administering my own domain name with the company I register it with.   So is it possible to set up reserve lookup myself or how does it work,  I have also been reading and trying to understand MX records too, and I am not sure whether I ought to have one of them.

Thanks again