Topic: Purchasing RPMs from Dungog - be aware!

[wmurillo]

Hi there folks,
I just want to pass along my experience of buying downloads from Dungog.net, so that you're aware of how it works before it happens to you too:
I bought my downloads almost a year ago, paid $99.00 for getting all the RPMs plus updates for a year, as it states on the website. (go http://www.dungog.net/purchase.php)
I tried yesterday to get access to my account just to check on the updates available and found that my account was deactivated. I contacted Dungog.net support to find out what was going on with my account and this is what I got in response from Stephen Noble:
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"Logins get auto deleted after 6 months
we don't remind people, it feels like spamming
When you purchased from ww.dungog.net/sme/purchase.php
it said the following
 >One off payments
 >This option includes updates for 6 months, and gives instant access to purchases.
and also mentions
 >All rpms renewal $49.00 yearly $ 49.00
Recurring and renewals are valid for 12 months

Sorry for all the rules,please feel free to use what you have, but onging development takes a lot of time,so we are obliged to draw a line somewhere, and that's where it wound up.
we changed only a few weeks ago mostly because a lot of people, like yourself, assumed you had 12 months updates we probably lost a lot of business, because they were annoyed, as you are"
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I personally think Dungog's work is really good but the way they treat customers who are paying for the service is completely unprofessional/unethical since they never contacted customers to let them know about changes of rules.
Just so you know before you decide buying things from Dungog.

Wilson Murillo

[stephen noble]

Wilson
When you purchased we included 6 months of updates
this was stated on the web site

a few weeks ago we changed this to 12 months

we're sorry if you feel we answered you unprofessionally
the reader can judge how unethical the responce was

stephen noble

[guest22]

[personal response]

I feel Stephen and his team have been creating wonderfull add-ons, and have been very clear about the 'rules'. If however you feel that there is a misinterpretation by either party, maybe it is wise to contact the vendor direct and chat with them to work things out.

This 'warning' is inaproppriate for these forums without contacting the vendor first. It seems Dungog.net is responsive...

RequestedDeletion

[gzartman]

wmurillo,

I have to agree with HF. I've purchases some of Stephans contribs in the past and found his policies very clear and his services/ products provided were as stated.  I was very happy with my purchase.

My guess is that this is the result of some kind of a mis-understanding.  Even if you are justified in your statement, public forums on a GPL site like this aren't the place to voice such protests.

Greg Zartman