Topic: Outside emails

[derrobe]

I* am having a poblem I backed up my 6.0 and installed a fresh copy of 6.5beta2 to the box now I can send emails nternally and recieve internal emails but all extrenal emails are blocked to certain accounts any clue what I can do to correct this.

[SteveW]

Greetings,

What is the response people are receiving when trying to email someone on your network?
-
Steve

[derrobe]

Internally email is working fine it is when someone externally tries to email within in the network that the problem occurs

[Brenno]

derrobe, please post more details on your setup.  Did your internal or external IP change when you upgraded?

Also, you indicated that only certain accounts are having problems.  Do you host more than one domain?  If so, are all the problem accounts on the same domain?

[derrobe]

sorry really cant give yuou much more the ip addresses did not change and so far all accounts are not getting external email

[Brenno]

Can your SME box get online?  This can be tested by logging into the console as admin and running option 3.

Let's start simple and try that first.  Internal mail would work fine even if your box wasn't connected to the internet (so long as it was on your LAN.)

[derrobe]

yes option 3 is successfull

[Brenno]

Okay, that's good.  Now, are all of your DNS records set correctly?  I know you said your external IP didn't change, but perhaps something else did?

Also, in the server-manger page, under Configuration > Email, check to make sure that POP and IMAP access is set to Allow Public Access (Entire Internet.)

Failing that, make sure that if your server is behind a firewall, that port 25 is forwarded to your server.

[derrobe]

Dont know how to check the dns setting except for the zoneedit which is configured fine.  The email is setup public and I am not behind a firewall I use the sme built in one

[derrobe]

Anyone got an idea I even tried deleting and recreating the account to see if that was the issue

[derrobe]

Hello People I am still having this problem going on 2 weeks now.  Please help me.....

[CharlieBrady]

Hello People I am still having this problem going on 2 weeks now.  Please help me.....

I think the best help I can give is this:

http://www.chiark.greenend.org.uk/~sgtatham/bugs.html

[derrobe]

How do I know this is a bug and not something I did.  If you are not going to help someone then why are you posting this nonsense

[egerards]

A few things to check:

- From outside your network: do a telnet to your server at port 25. Do you get a response and what response?
- If the smtp server seems reachable from the outside world: send an email from an outside machine to your server. Do you get an error mail returned? If so, what's the contents?
- Finally check in the server manager the following log file: smtpfront-qmail/current , choose 'smtpfront' as filter pattern (without the quotes) and check whether the attempt to send an email to your server was logged and if it was successful or why it was rejected.

Please check these items and let us know your findings.

[djhomeless]

Also, if you supply us with your domain name and/or an email account it would help to check the DNS externally.

Geoffrey