Well - I'd like to get this to work - but I can't seem to get past the user stuff in mysql. (at leat that's the failure message I get)
I get connection to database failed from the setup script.
I have created new databases - new users - nothing helps.
Any thoughts ??
I'm pretty sure I know what the problem is. I should had been more descriptive in setting permissions in the MYSQL database but I was out of time. Here is the setup for the databases
1. go to
https://yourserveripordomain/phpmyadmin2. Login with the admin account of your sme box
3. on the right hand side click "Privileges"
4. Click add New user
5. Here is the information for the user
username = ticketmanager (can be whatever you want)
host = leave blank
password = type in the password you want
Under Global Privileges check all boxes.
Then click add user
6. Scroll down and you'll see "Database-specific privileges"....and then it will say "Add privileges on the following database", in that drop down box select MYSQL
7. on the next screen check all privileges and then click go
8. then go back to the
http://yourserverdomainorip/osticket/setup.php and enter the user, pass, and mysql for the database in the setup wizard.
If that still doesn't work then let me know. you can email me at treyh@wilnet1.com if you want.
24 Replies
7004 Views