I have been installing literally thousands of networks over the previous 30 years. Starting with IBM mainframes for 10 years, then Novell, Lantastic, OS2, WFW3.11, NT, various flavours of Linux, SME server, and all the way to Microsoft Server and SBS 2003. My take on SME is as follows:
- - - - - - - - - - - - - - - - - - - - - - - - - -
SME server is a thing of beauty and engineering excellence!
It is the perfect philosophy statement - it says exactly what it means, nothing more and nothing less. It is even artistically perfect, with pleasing colours and perfect screen layouts. The menus are clear, and errors messages are relevant and easily understood. It installs quickly and works reliably. It has the best human interface of ANY product I have ever seen in the previous 30 years. All-in-all it is a thing of beauty that will be a joy forever. I would marry it if I could.
- - - - - - - - - - - - - - - - - - - - - - - - - -
The only small commendation I have is that there is no easily accessible common shared address book feature for Windows users. The best one I have found so far is Shared Contact Manager, available from
www.novascape.com. It uses a standard single database file in a common share on an ibay on SME. It automatically imports all the addresses from Outlook Express and Outlook. Even proper mass-mailing features are included. It also works even on normal Windows peer-to-peer networks. And the cost is very reasonable.
- - - - - - - - - - - - - - - - - - - - - - - - - -
A perfect network solution is to use SME server, and Xandros Business edition Linux on clients. The Xandros Business Edition can even join Windows (or SME) domains, and also even integrate into Active directory.
- - - - - - - - - - - - - - - - - - - - - - - - - -
My suggestion would be to provide a paid-for subscription for e-mail only support - something like $10 per incident, payable in $50 units, valid for one year. This support could merely be a link to a FAQ in your forums. That way a common database containing all common FAQS could be developed, and only made available for paid support. Links that were accessed and paid for should stay available to the user that paid for that support.
This money could be used any way the SME team sees fit. To provide such an amazing product for free is not really fair to the people who contribute to it. That way continual development could be assured.