I am using NTL cable modem, and don't have any access to settings. Checked on NTL website and they don't block any ports.
The NTL modem is connected direct to SME box via UTP.
I think you have an insoluble problem here. I got rid of the only NTL cable system I've been exposed to, and installed a normal ADSL line for one of my clients, specifically to get round this problem.
The other item that is a problem with an NTL system is that you don't have a fixed IP address, and they won't give you one - I've never tried to use VPN to a Dynamic address system, so I can't really advise you.
Ed Form