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problem with USB (unknown device)

Offline dilligaf

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problem with USB (unknown device)
« on: November 30, 2005, 02:51:20 PM »
I could really use some help if anyone can advise what to do to try and resolve this problem:

I have two exact machines hardware wise.

One of them is giving problem not seeing all the USB.
(I have a REV Drive on both, one sees it the other doesn't)

I show this :
[root@wrpserver root]# lspci -v|grep HCI
00:1d.0 USB Controller: Intel Corp.: Unknown device 24d2 (rev 02) (prog-if 00 [UHCI])
00:1d.1 USB Controller: Intel Corp.: Unknown device 24d4 (rev 02) (prog-if 00 [UHCI])
00:1d.2 USB Controller: Intel Corp.: Unknown device 24d7 (rev 02) (prog-if 00 [UHCI])
00:1d.7 USB Controller: Intel Corp.: Unknown device 24dd (rev 02) (prog-if 20 [EHCI])

On the machine that sees the REV drive, if I do this:

[root@specsmeserver root]# cdrecord --scanbus
Cdrecord 1.10 (i686-pc-linux-gnu) Copyright (C) 1995-2001 Jörg Schilling
Linux sg driver version: 3.1.24
Using libscg version 'schily-0.5'
scsibus0:
        0,0,0     0) 'Iomega  ' 'RRD             ' '95.B' Removable CD-ROM
        0,1,0     1) *
        0,2,0     2) *
        0,3,0     3) *
        0,4,0     4) *
        0,5,0     5) *
        0,6,0     6) *
        0,7,0     7) *
[root@specsmeserver root]#


On the server that does not work:

[root@wrpserver root]# cdrecord --scanbus
Cdrecord 1.10 (i686-pc-linux-gnu) Copyright (C) 1995-2001 Jörg Schilling
cdrecord: No such file or directory. Cannot open SCSI driver.
cdrecord: For possible targets try 'cdrecord -scanbus'. Make sure you are root.

Offline Reinhold

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problem with USB (unknown device)
« Reply #1 on: November 30, 2005, 04:55:39 PM »
dilligaf,

(0) What "identical" hardware are you using...?

(1) Please show lspci -v result for both machines.

(2) I assume you are using SME 6.x ?

IF the machines are really "IDENTICAL"
My crystal ball offers  two wild guesses:

(i) that you do not use "identical" ports/plugs...
Like many USB ports on front and back of PC-Boxes,
do connect to different chips and the back often
supports USB 2 while front still is USB 1
... most prominently on INTEL (server) mainboards!

(ii) you have disabled USB (or one of the usb chips) on one of the mainboards in the BIOS !

Regards
Reinhold
............

Offline Reinhold

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problem with USB (unknown device)
« Reply #2 on: November 30, 2005, 05:11:54 PM »
dilligaf,

Actually re-reading your post at:
Quote
[root@wrpserver root]# lspci -v|grep HCI
00:1d.0 USB Controller: Intel Corp.: Unknown device 24d2 (rev 02) (prog-if 00 [UHCI])
00:1d.1 USB Controller: Intel Corp.: Unknown device 24d4 (rev 02) (prog-if 00 [UHCI])
00:1d.2 USB Controller: Intel Corp.: Unknown device 24d7 (rev 02) (prog-if 00 [UHCI])
00:1d.7 USB Controller: Intel Corp.: Unknown device 24dd (rev 02) (prog-if 20 [EHCI])


... I feel quite sure that wild guess no. 2 is at least partially valid...
Why?   USB controllers 3...6 are missing in that list...  _and_ you have EHCI and UHCI chip(s) so my above 2 chip assumption is valid...
in addition USB chips (usually) give you packs of 4 sockets so the above remains strange indeed...

Enough guesswork 4 now :-D
Regards
Reinhold
............

Offline dilligaf

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problem with USB (unknown device)
« Reply #3 on: November 30, 2005, 06:57:18 PM »
Quote from: "Reinhold"
dilligaf,

Actually re-reading your post at:
Quote
[root@wrpserver root]# lspci -v|grep HCI
00:1d.0 USB Controller: Intel Corp.: Unknown device 24d2 (rev 02) (prog-if 00 [UHCI])
00:1d.1 USB Controller: Intel Corp.: Unknown device 24d4 (rev 02) (prog-if 00 [UHCI])
00:1d.2 USB Controller: Intel Corp.: Unknown device 24d7 (rev 02) (prog-if 00 [UHCI])
00:1d.7 USB Controller: Intel Corp.: Unknown device 24dd (rev 02) (prog-if 20 [EHCI])


... I feel quite sure that wild guess no. 2 is at least partially valid...
Why?   USB controllers 3...6 are missing in that list...  _and_ you have EHCI and UHCI chip(s) so my above 2 chip assumption is valid...
in addition USB chips (usually) give you packs of 4 sockets so the above remains strange indeed...

Enough guesswork 4 now :-D
Regards
Reinhold


Hello, it is a very strange situation,
what I find now, is on the one server, if I unplug the power to the rev drive, and then plug it back in, and then do the cdrecord --scanbus, it shows the REV Drive.

Offline dilligaf

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problem with USB (unknown device)
« Reply #4 on: November 30, 2005, 07:32:23 PM »
Quote from: "Reinhold"
dilligaf,

Actually re-reading your post at:
Quote
[root@wrpserver root]# lspci -v|grep HCI
00:1d.0 USB Controller: Intel Corp.: Unknown device 24d2 (rev 02) (prog-if 00 [UHCI])
00:1d.1 USB Controller: Intel Corp.: Unknown device 24d4 (rev 02) (prog-if 00 [UHCI])
00:1d.2 USB Controller: Intel Corp.: Unknown device 24d7 (rev 02) (prog-if 00 [UHCI])
00:1d.7 USB Controller: Intel Corp.: Unknown device 24dd (rev 02) (prog-if 20 [EHCI])


... I feel quite sure that wild guess no. 2 is at least partially valid...
Why?   USB controllers 3...6 are missing in that list...  _and_ you have EHCI and UHCI chip(s) so my above 2 chip assumption is valid...
in addition USB chips (usually) give you packs of 4 sockets so the above remains strange indeed...

Enough guesswork 4 now :-D
Regards
Reinhold


Reinhold, on an completely different server all together, I ran that, and it shows the same thing (the missing controllers)

[root@merlin root]# lspci -v|grep HCI
00:1d.0 USB Controller: Intel Corp.: Unknown device 24d2 (rev 02) (prog-if 00 [UHCI])
00:1d.1 USB Controller: Intel Corp.: Unknown device 24d4 (rev 02) (prog-if 00 [UHCI])
00:1d.2 USB Controller: Intel Corp.: Unknown device 24d7 (rev 02) (prog-if 00 [UHCI])
00:1d.3 USB Controller: Intel Corp.: Unknown device 24de (rev 02) (prog-if 00 [UHCI])
00:1d.7 USB Controller: Intel Corp.: Unknown device 24dd (rev 02) (prog-if 20 [EHCI])

Offline Reinhold

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problem with USB (unknown device)
« Reply #5 on: December 01, 2005, 08:55:41 AM »
dilligaf,

There is one complete chip with all it's 4 USBs (0,1,2,3) and one more at adr. 7... which is EHCI
Seems (a little nonmainstream but) OK!

Note: What you show is only a complaint by Linux that it doesn't know the devices and did not install
a driver - at that point.
- There is much more elsewhere and it could even be completely functional!
Also note that there are single USB ports in some chips. Mainly on INTEL mainboards...
 
Regards
Reinhold
............

Offline Reinhold

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problem with USB (unknown device)
« Reply #6 on: December 01, 2005, 09:02:09 AM »
dilligaf,

Not sure your case is solved now:
Please post the data we need to know!
What mainboard is this?!
Did you look into the BIOS for activation ?

Regards
Reinhold
............

Offline dilligaf

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problem with USB (unknown device)
« Reply #7 on: December 01, 2005, 02:55:52 PM »
Quote from: "Reinhold"
dilligaf,

Not sure your case is solved now:
Please post the data we need to know!
What mainboard is this?!
Did you look into the BIOS for activation ?

Regards
Reinhold

Hi,
All three are the ASUS P4P800 SE boards
I have experimented and gone in the bios under USB and changed from all ports, to 8. to 4 etc to see the effect it has when you scan and it indeed is as you say, the ports are there.
I have it narrowed down to having to unplug power from the usb drive, and plug back in, then cdrecord --scanbus sees it.
Basically it looks like it does not see the device initially.