Remote host said: 421 Too many concurrent SMTP connections from this IP address -
That'll just cause the message to be held for later redelivery.
The real problem here, is that people are complaining that sometimes they receive mail sent to the list and many other times they don't.
Do they provide proof? Or are they just a little impatient?
If you have applied the change I suggested and still see that message, then you have either mistyped, or 5 is still too high. What does:
cat /var/qmail/control/concurrencyremote
show?