Topic: IP phone does not ring when called

[soprom]

When call through a ring group the phone rings (grandstream bt100).
But when called directly if plays "not available" with this in the log:
(x5004 calls x5002:)

Sep 25 21:52:26 WARNING[4427]: app_db.c:226 get_exec: This application has been deprecated, please use the ${DB(family/key)} function instead.
    -- DBget: varname=dbVal, family=cfim, key=5002
    -- DBget: set variable dbVal to 5002
    -- AGI Script Executing Application: (Background) Options: (silence/1)
Sep 25 21:52:26 WARNING[4427]: file.c:512 ast_openstream_full: File silence/1 does not exist in any format
Sep 25 21:52:26 WARNING[4427]: file.c:824 ast_streamfile: Unable to open silence/1 (format alaw): No such file or directory
Sep 25 21:52:26 WARNING[4427]: pbx.c:5798 pbx_builtin_background: ast_streamfile failed on SIP/5005-0920c7a0 for silence/1

Any hint to direct my search?

[SARK devs]

Hello Sophie,

You have Call-Forward Immediate to Voicemail (DnD)  set on the 5002 extension (*20*).  Turn it off with *23* or *20*.

Group ring will ignore Call Forwards on individual extensions (it takes the outcome path instead).  Direct dial will not.

I don't know why your audio stream is failing, there isn't enough debug info to tell. Perhaps you have added/changed something in the voicemail header or you aren't allowing GSM recoding  

Kind Regards

Selintra