Topic: how do I debug this?

[timlitw]

I have a new user who doesn't get email.  Which log files can I check to see what is going wrong? We also don't get a bounce message when sending to his address - from either another user on the same server or from an outside email address.

[RvLardin]

To help you searching :
- You can send a mail to "user@domain.sme" instead of full mail adress
- Then have a look with the webmail (autorize it before in server-manager) at https://mysmeserver/webmail using login (=user) /password.

Most of time, it cames from a typo in login /first or last name. Don't delete the account, just add a new pseudonym (with correct spelling) for it ...

A+,
RV.

[timlitw]

that is what I sent to - the sme username

here is what the logs I looked at look like
user is wclark so I filter by that

 tail -f /var/log/qpsmtpd/current /var/log/qmail/current /var/log/smtp-auth-proxy/current | grep wclark
@40000000452cf98b2898d08c 17841 dispatching RCPT TO:<wclark@usd440.com>
@40000000452cf98b289cdf9c 17841 to email address : [<wclark@usd440.com>]
@40000000452cf98b2af6f854 17841 250 <wclark@usd440.com>, recipient ok
@40000000452cf98d30e01b9c starting delivery 56169: msg 28495136 to local alias-localdelivery-wclark@usd440.com
@40000000452cf98d38c7f514 starting delivery 56170: msg 28493735 to local wclark@mail.usd440.com

so it look like it starts delivery - where does it get logged after this?