Hi Frank,
Thanks for the reply, I have downloaded Frog Fax Mail and this also asks for a user name and password

I am begining to think that something must be wrong in my Hylafax setup

I have assumed that SME users are the same as hylafax users, maybe they aren't

So my next question is, if they are not how or where do I add users to hylafax

Any help with this is appreciated.
Regards,
Del