Topic: SAIL aliases and CFIM

[del]

Hi All,

I have an alias setup that includes my extension (5006) and my cell phone it is set as hunt and on my IVR menu an option is directed to this alias (7006) so when someone calls and chooses that option it calls my extension and if there is no answer it calls my cell. This works as expected, but when I divert the calls from my extension (*21*) to another extension it doesn't work when an incoming caller chooses the option that is directed to alias 7006. Of course if I take out my cell number in the alias it works, but then I may as well use ext 5006 in the IVR menu not alias 7006. So is there a way I can configure this so I can still receive the calls when I am at a different extension when the alias is chosen from the IVR menu (without taking my cell everywhere   ) I hope this makes sense  

Regards,
Del

[SARK devs]

Hi Del,

In Ring/Hunt groups the AGI builds the group dial statement "on the fly" from the database and then issues it directly it to asterisk.  Call Forward processing is ignored during this process so Aliasing won't do what you want.

If only your desk phone and mobile are involved then you might just point the trunk directly at your desk phone and use *22* to transfer to your mobile on "busy or no-answer".  I have *21* to my mobile setup on one of the  programmable keys in my desk phone.  This means I can just press a single key when I leave the office and my calls will be forwarded to my mobile.

I believe it's also possible to transfer calls to an alias using *22*.  So you might want to transfer to an Alias which fires a hunt/ring group of its own.  For example, maybe ring your desk phone first then hand off to an alias which calls your home phone and your mobile. Stuff like that.

Kind Regards

Selintra

[del]

Hi Selintra,

Thanks for the reply, I thought that it wouldn't be possible just wanted to make sure I will work something out.

Regards,
Del

[del]

Hi Selintra,

Just a thought, is there an option to forward on No Answer, looking at the docs it shows:

*20* Call Forward Immediate to Voicemail
*21* Call Forward Immediate
*22* Call Forward on Busy Signal

Thanks again.

Regards,
Del

[SARK devs]

Hi Del,

*22* does a call forward on busy and no answer.

Kind Regards,

Selintra