Topic: SAIL/Atserisk divert messages

[del]

Hi All,

Should the caller be told that a call is being diverted? When I tested mine it rings the extension and then there is a silence then it rings the extension it is diverted to. This is also the case if an alias is set to call an outside number ie. a cell phone. Just wondered if this is normal.

Regards,
Del

[SARK devs]

Hi del....


Here is what it should do.  On a call to a phone with CFBS to an internal extension enabled it will not announce, it will simply bounce the call after whatever ringdelay you have set in the phone.  This may give a brief silence or broken ring as it transfers.

However, if the CFBS is to an external number then you will get an announce "please hold while I try to connect you" because we assume there will be a few seconds delay while we do the redirect.

If you are redirecting to an alias then the alias doesn't know what has happened previously in the call so you will get no announce.  If you would like an announce then transfer to a custom app first.  The custom app can do an announce and then hand control to the alias. To hand control to an alias from your app do something like...

Code: [Select]

exten => s,1,Playback(pls-hold-while-try)
exten => s,2,agi(selintra,OutCluster,7000)
exten => s,3,hangup


where 7000 is the alias.

Hope this helps

Selintra

[del]

Hi Selintra,

Thanks fro the reply, this is my set up:
"A call comes in>ivr answers>caller chooses option 1> rings a hunt group (alias 7004)>rings ext 5004 (my home office ext)>rings my cell" This actually works a expected but there seems an unusual delay (silence) in between the 5004 and cell phone. A couple of people have said that it goes dead after a while so I dialed it myself and I can see that they may not have given it time to ring my cell. So what I wanted was to have the announcement in between 5004 and my cell After reading your reply I don't see that I can do this easily. How would I transfer calls to the custom app you posted? I can't seem to grasp it because custom apps don't have a number associated with them. Thanks again for your patience

Regards,
Del