Topic: Help, administrator away and email not working

[philthy4hn2]

Dont know if anyone can help me as I do not know much about the smeserver. Cannot get onto server manager and or emails are completely down although we still have internet access and our lines are fine. I have rebooted the server but that hasnt helped.

We are a small company and the guy who knows about this stuff is on holiday so dont know where else to turn.

Can anyone advise, please?

[Daniel B.]

can you log into your server with ssh (putty from a win$)? If you can, try a

Code: [Select]

tail -f /var/log/qmail/current
You'll have some informations about the mails.
Have you updated the server?
You can also look at the httpd log to find why you can't login into the server-manager

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tail -f /var/log/httpd/admin_error_log

[skydivers]

You have to give us more details, did you update the server...

Although if something doesn't work you should report it in the bug tracker!

[philthy4hn2]

I have not updated the server or done anything other than reboot it to try and resolve the problem. I am the nly one who has accessed it since email stopped working so nothing else has been done to it.

Where do I  go to type in tose codes you sent me?

[skydivers]

I have not updated the server or done anything other than reboot it to try and resolve the problem. I am the nly one who has accessed it since email stopped working so nothing else has been done to it.

Where do I  go to type in tose codes you sent me?

You'll have to enter this in a terminal. If you have physical access to the server you can login with you password and username root. If you don't have physical access you could try to use putty.

[mmccarn]

Do you know the 'root' or 'admin' password for your SME server? (Answer 'yes' 'or 'no', don't post the password here...)

Do you know what version of SME you are running?

Do you have any way to contact your administrator? Most SME administration can be done remotely...

Is there a computer in the office that your administrator normally uses when working on the SME box?  If so, it may have putty installed, and may be configured to connect to your SME without using a password...

Has email stopped flowing in both directions (in and out), or can you still send email?

If you don't have the root/admin password and can't wait until the administrator is near a computer you'll need to change the root password.  Here is a link to a discussion of how to do this, but you'll want to be very careful! http://forums.contribs.org/index.php?topic=34286.0

Many of the posts about SME refer to the SME command prompt - to get there you can login using the keyboard & monitor physically connected to your SME server, or download 'putty.exe' from http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html (for windows systems), or open a terminal window and use 'ssh <smehostname-or-ipaddress>' on a Mac...  All three of these methods allow you to login as 'root' to execute various diagnostic commands -- but you need to know the root password first...