Topic: 500 Internal Error

[igardiner]

Hi All,

We have recently upgraded our mail server from SME 7.1 to SME 7.1.3, recently we have been getting the following error when trying to connect to the server manager using web browser:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, admin and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

I'm still learning lots about SME and would class myself as Junior level, the questions I have are:

1. Which log file do I check ? System or http or somewhere else
2. Will it be obvious to a junior what the error is ?

If anybody could help that would be great, i'm still working my way through the wiki documentation, but as a non technical person, got to love SME keep up the good work !!!!

[mmccarn]

Did you follow the instructions about updating yum before updating the entire OS in the warning box at http://wiki.contribs.org/SME_Server:Documentation:FAQ#Yum_Updates?

(If not, you may have an incorrect kernel installed from the Centos repositories).

If you started with SME 7.0, you may also need to enable the default SME yum repositories (see the above link again) and run updates again.

Have you loaded any contribs?  There was a post recently where server-manager broke after update -- I think that issue was related to smeserver-snort.

Do you use 'https://<smeserver>/server-manager' to access server-manager, or do you use 'http://...' and trust the ReWrite rule to send you to 'https:.'?  

Can you get to server-manager if you do this:
1. c:\path\to\putty.exe <smeserver> -P 2222 -L 980:127.0.0.1:980
2. browse to http://localhost:980/server-manager
(if this works but https://... doesn't, there may be a problem with your ssl certificate).

Normally, straight server-manager http errors should be logged in /var/logs/httpd/admin_error_log.

[CharlieBrady]

We have recently upgraded our mail server from SME 7.1 to SME 7.1.3, recently we have been getting the following error when trying to connect to the server manager using web browser:

Internal Server Error

As it says every time you post here:

Don't report problems here - Please report bugs and potential bugs in the bug tracker

[igardiner]

thanks mmccarn.

I've followed your instructions and read the wiki link and now all is working ok. Sorry for the posting in the wrong place, now I know where to look for the upgrading instructions etc.

Thanks again