Topic: Single incoming email disappears

[hmuhammad]

Using SME 7.3:

Email from a single person personXYZ@verizon.net shows up in the mail queue then disappears (in less than a minute); email from another person in that (home) office is received by the same recipient(s) as expected. The problem person's email never makes in to the recipient's inbox or junkmail. 

Any ideas on what is happening to it or how I can trap it?

Hasan

[hmuhammad]

The following rules don't solve the problem:

[root@server ~]# find /home/e-smith/db/ -type f | xargs grep -i verizon
/home/e-smith/db/wbl:whitelistsenders=list|personXYZ@verizon.net|White
/home/e-smith/db/spamassassin:wbl.global=list|personXYZ@verizon.net|White
/home/e-smith/db/processmail:100001=pmGlobalRule|action|sort|action2||basis|From|basis2||copy|no|criterion|personXYZ@verizon.net|criterion2||deliver|Inbox|deliver2|

[JonB]

What does the qmail log say?

Jon

[hmuhammad]

@4000000047b5bbb10904c4ec new msg 18977034
@4000000047b5bbb10904d0a4 info msg 18977034: bytes 1767 from <personXYZ@verizon.net> qp 22262 uid 453
@4000000047b5bbb109c6a9a4 starting delivery 1254: msg 18977034 to local alias-localdelivery-hasan@mydomain.com
@4000000047b5bbb109c6b55c status: local 1/10 remote 0/20
@4000000047b5bbb10aebe024 new msg 18977036
@4000000047b5bbb10aebebdc info msg 18977036: bytes 1893 from <personXYZ@verizon.net> qp 22265 uid 400
@4000000047b5bbb10b56272c starting delivery 1255: msg 18977036 to local hasan@server.mydomain.com
@4000000047b5bbb10b5632e4 status: local 2/10 remote 0/20
@4000000047b5bbb10b563ab4 delivery 1254: success: forward:_qp_22265/did_0+0+1/
@4000000047b5bbb10b564284 status: local 1/10 remote 0/20
@4000000047b5bbb10b564a54 end msg 18977034
@4000000047b5bbb22cc6ab5c new msg 18977034

[JonB]

That looks fine. The email is delivered successfully from the queue to the mailbox, however you appear to have the mailsorting contrib installed as there is a global procmail rule set up for that sender

Code: [Select]

/home/e-smith/db/processmail:100001=pmGlobalRule|action|sort|action2||basis|From|basis2||copy|no|criterion|personXYZ@verizon.net|criterion2||deliver|Inbox|deliver2|

Delete that rule from the mailsorting panel and then see what the result is.

Jon

[hmuhammad]

The rule has been deleted...

[root@server ~]# cat /home/e-smith/db/processmail
# DO NOT MODIFY THIS FILE.
# This file is automatically maintained by the Mitel Networks SME Server
# configuration software.  Manually editing this file may put your
# system in an unknown state.
#
# updated: Wed Feb 20 11:53:52 2008
annik=settings|loglevel|some
maildrop=setting|WordFilter|no

...as well as the WBL rules (associated with that user)...

[root@server ~]# cat /home/e-smith/db/spamassassin
# DO NOT MODIFY THIS FILE.
# This file is automatically maintained by the Mitel Networks SME Server
# configuration software.  Manually editing this file may put your
# system in an unknown state.
#
# updated: Wed Feb 20 11:18:02 2008
wbl.global=list|@kbmgroup.com|White|noreply@pnmi.com|White
wbl.global_to=list

...but the problem persists...

[hmuhammad]

NOTE: Replies from that user *are* successfully received.

I guess this might be a problem, so I'll post it in buzilla.


Hasan

[hmuhammad]

Reported in bugzilla at...

http://bugs.contribs.org/show_bug.cgi?id=3957