Topic: RAV failing to update

[Mark Thomas]

Hi,

I have just installed RAV on the 60 day trial and it is emailing me the following
error:-

 "The update process has failed with error level 139.
 Your virus signature database has not been successfully downloaded".

And continues....


RAV AntiVirus command line for Linux i686.
Version: 8.3.1.
Copyright (c) 1996-2001 GeCAD The Software Company. All rights reserved.
Start updating... Fri May 10 09:00:00 2002
Opening a socket ...done!
Looking for: ftp.ro.ravantivirus.com ...done!
Connecting to server: ftp.ro.ravantivirus.com ...done!
User login ...

I have tried the other mirror and this does exactly the same error...

Thanks

Mark

[Micke]

I have the same problem with the full version. What about the updateserver "download.ravantivirus.com"? Is this server less overloaded?  I have the templated install by Darrel May, how do I change server or change the update time.

--Micke

[Ruusvuu]

I just installed the package this morning and I am getting the same message only with a login error -- Darrell, oh, Darrell?

[Kenneth Wellin]

Hi,

Just to let you know, I'm seeing the same problems on two test installations using the RAV trial version..

Regards,

Kenneth

[Darrell May]

Please install release -16 and then revisit the server-manager RAV Configuration panel.

http://myezserver.com/downloads/mitel/contrib/rav-8.3.2/

rpm -Uvh dmc-mitel-rav-8.3.2-16.noarch.rpm

Regards,

[Dan Brown]

Edit /etc/cron.d/ravupdate.sh, and change the first column to some random number between 1 and 60.  This will be the minute of the hour when the update runs.  I think what's happening is that the server's getting overloaded at the beginning of the hour.

[Darrell May]

Dont forget updates happen every hour or 24 times a day.  If you miss one or two during the day it really is no big deal.  If you don't want the error message e-mailed simply set VERBOSE=SILENT in the server-manager RAV Configuration panel.  The cron.daily job will always e-mail you so you will always get at least one status message a day.

You may also check the ravupdate.log manually anytime via the View Log Files panel in the server-manager.

Regards,

Darrell

[Micke]

Thank You Darrell and Dan. As accurate as always. You are doing a great job. I really appreciate it.

Thank You
--Micke

[paul]

Hi all...

"Edit /etc/cron.d/ravupdate.sh, and change the first column to some random number between 1 and 60"

Where do I find the first column to change this value?

I just set up RAV (thanks Darrell) about 12 hours ago, have a dedicated circuit and have had 1 successful update...The manual one I did with ravav...it appears all settings are correct in the rav panel and the config files. The ftp.us site pulls up right away when i query it.

here are the 2 errors I get
 1 The timeout period of 1500 seconds has been exceeded
 2 The update process has failed with error level 35.

I see only one message in the RAV list about this..but there was no answer as to cause or solution.

Any suggestions?

Thanks

[Dan Brown]

The first "column" in that file is actually the first couple of characters.  It will consist of a number (probably 0), followed by a space.  That number is the number of minutes after the hour that the command will run.  Replace it with another number like 42.