I was not talking about "satisfaction" one gets from doing something themselves, I was talking about helping someone that is not technically proficient.
Neither was I. I was trying to make a very simple point: Either spend the money to get something done or personally spend the time to get it done.
That is the exact reason why many businesses don't bother getting into linux. I have talked to many business owners and they said that they will never go to linux because people on linux forums are rude and condescending.
I had many business owners requesting for me to install Microsoft or Macintosh system at greater cost so they don't have to deal with that attitude.
That is a ridiculous set of statements. Businesses do not make decisions based on the the behavior of individuals in a support forum. They base their decisions on money -- the bottom line.
Speaking mainly about workstations: Windows is the defacto standard in the workplace, just about everyone on the planet has at least seen windows, and just about everyone who gets a college education gets it while working with windows machines. It doesn't take a rocket scientist to see that the cost of switching to something other than windows in the workplace goes well beyond the price of software.
On the other hand, Apache is the most widely used web server on the planet by quite a large margin.
Not seeing the support forum connection here.
But as far as Zarafa, I would not recomment that to someone who is not technically proficcient. Especially when it says in the wiki: "Risk of inconsistencies with SME methodology, upgrades & functionality is high. Must be knowledgeable about how changes impact their SME Server, Significant risk of irreversible harm. "
This statement has been attached to this contrib because it is a work in progress and not completely turnkey. Perhaps at some point it will be, but at this point the novice will have a hard time installing it. This statement has nothing to do at all with the usability of the application itself.
I'm not defending Zarafa. I don't even use it. I'm just pointing out your incorrect statement.
Bottom line is that there are many alternatives out there for SME users. Some cost money, some don't. Some cost time, some don't. It is use to the user to decide which is more important.