henry44,
When the network admins told you they changed from TPK-IP to AES, I am guessing they were referring to a change in the the WiFi (wireless) encryption protocol. Ask them. Also ask them if they changed the access point(s), their locations, or their antennas.
Your statement that it sometimes work (please confirm it sometimes works) says your problem has nothing to do with whether or not the builtin SME VPN server supports TPK-IP or AES.
Although the TPK-IP AES change should have nothing to do with the the VPN connection, in practice VPN connections are affected by unreliable transmission caused by a noisy or weak WiFi signal, and the change may have affected WiFi signal quality.
Are you using a WiFi connection from the computer with the VPN client to your office network? If so, make sure your WiFi configuration is set to AES (some WiFi access points will accept both AES or TPK-IP even though they are configured to work with one or the other). Next, can you try a wired Ethernet connection as see if the VPN works more reliably?
If you are already using wired Ethernet, try a different cable from your computer to the wall jack, and then try a different jack.