Topic: How to Configure IVR for Incoming Call

[sebnet]

Dear Friends

Have got create my first "Greeting" and speak what I need : Press 1 for Sales, 2 for ....

Create one IVR and select my greeting, choose what i need (1=5000 2=5002 ....)
What shall do to select this IVR as default selection for all incoming call.

How to create "group" with to or more people ? like sales = 5000+5001+5002 and ringing Simultaneously or in order, or ....

I'm coming from old Telephony systems, and I found some "special" vocabulary, but not all functions I was used to.

Sebastien SCHWARTZ
IT Manager
Alternatiq - Virtual IT

[SARK devs]

IVR is selected from "inbound open route" in trunks panel for the line or trunk you want it to run for.

Groups are created in the Alias panel  - see here...

http://aelintra.com/docs/cgi-bin/view/Main/DocChapter12

Kind Regards

S

[sebnet]

Ok it's working fine, but two more questions ....

Why the incomming phone number is not display on the phone ... maybee a wrong selection.
How to delete "tests" greetings ?

Thanks

[SARK devs]

there is no delete function (maybe there should be).

If you really want to delete a greeting you can do

rm -rf /var/lib/asterisk/sounds/greetingnnnn

where nnnn is the greeting number.

Don't know why you aren't getting the callerid...

what release are you running?

[sebnet]

Hi Selintra

sail-2.2.1-713 (need i update ?)

but i'm not sure that the callerid informations are enabled on my Telephony Provider -France Telecom.

Because inside, is working, but when I call with my mobile on the France Tecom lines, nothing appear on the téléphone screen.

[sebnet]

Now we using sail-2.2.1-716

IN IVR mode witch timeout is apply ?

For example, if 0=5000 and 1=5001 and timeout = *5000 (voicemail).

I i call the main number, i go directly to IVR, OK, but if I don't press any key, the call is canceled after 25 s.

What is the value in seconds of the default IVR timeout in SARK and where can I Modify it.
Why the "Timeout" menu of IVR is not applied

[SARK devs]

IVR Timeouts

Timeout is hard set at 5 seconds on a populated IVR
Timeout is hard set at 1 second on an unpopulated IVR (no choices filled out)

There is a bug in the current release which does not allow an outcome of *extn (direct to voicemail for a specific extension).  If you attempt to outcome (timeout) to *extn SARK will hangup.  After a further 15 seconds or so you will get a busy or congested tone.

Kind Regards

S

[apmuthu]

If you really want to delete a greeting you can do

Code: [Select]

rm -rf /var/lib/asterisk/sounds/usergreetingXXXX.gsm
where XXXX is the greeting number.

[SARK devs]

Oops!

Thanks - yes of course it should be usergreetingnnnn .

 


S