Topic: Two voicemails for every message left

[ntblade]

Hi all,
Is anyone experiencing this?:

When incoming calls drop to voicemail there are two emails delivered.  One is the voicemail nessage and the other is a very small, short file with a few seconds of tone.  The "empty" one seems to be delivered whether a message if left or not.

N

[David Harper]

What version of SAIL are you running?

[ntblade]

sail-2.3.1-13

Thanks

[SARK devs]

Suspect it is all part of the same problem.

We have no other reports of dual vmails.  This is a pure Asterisk function; SAIL doesn't have much to do with it other than invoking vmail after the ring times out.  Also, in voicemail headers, there is a minmessage setting which, from memory, is set to 8 seconds.  This would force Asterisk to discard anything shorter than 8 seconds so you may want to check that setting also.   


Best

S