Topic: Email Filtering

[Rick Evans]

I recently bought and installed Darrell May's email filtering bundle.

What is not clear to me is, do I have to install anything else to make it work?

I can go into the user-manager/server-manager and make changes but they do not behave as I would expect.

When I make a filter to move all messages from the e-smith-devinfo mailing list to an "e-smith", *all* new emails go to that folder.

I also have all accounts set up to use procmail and have junkfiltering on (set to move to a junkmail folder. I appears that nothing gets filtered.

I know that I am doing something wrong, but am not sure what it is.

Any help is appreciated.

Thanks,
Rick Evans

[tmp]

Go here http://myezserver.com/helpdesk/

[Rick Evans]

Thanks for the tip, I saw that previously, however I was looking for a user experience prior to spending an amount equall to the software for support.

I don't have a problem with purchasing support, I just thought that the software would come with a help file or something to at least get me started. Maybe there is one, I am just not sure how to use it.

Thanks,
Rick Evans

[Dan Williams]

Hi Rick,
I am in the same boat as you, purchased it, and really not sure how to use it, because of documentation etc. I know Darrell is good to work with, and an e-mail to hime, would likely steer you in the right direction. If, however you do figure this out, I would also like to know more about how to work with / manage it, and what is required as far as how to update it (rules) etc.
Dan

[Rick Evans]

I'll let you knoow. I am still trying to firgure it out. Alas, I am not devotin a lot of time to it, so it may be some time before I get to an answer.

Likewise, let me know of anything you find (i.e. replay again to this message board)

Thanks,
Rick

[Dub Dublin]

For what it's worth, I'm in exactly the same boat (bought it, it doesn't work out of the box.  In fact, no mail gets passed when I turn it on - to be fair, I haven't had time to try to figure out why, nor have I contacted Darrell for help, so this could be pilot error, although it's not obvious what I'm doing wrong, if anything...)

I could probably figure it out, but since the e-mail interfaces change in 5.5, I may just write off the $50 and try an alternative like SpamAssassin.  Anybody already have SA working on SME?

[Darrell May]

Gentleman, the appropriate forum for seeking support with one of our purchased products is of course to contact us via our support HelpDesk at http://myezserver.com/helpdesk.

Every product sold includes up to one hour of support to assist with any installation issues and to get you going.  I find the large majority of clients find the products very self explanatory and do not require any assistance.

In reference to our E-mail Filtering bundle there is a wealth of readily available information to assist you.  Our product incorporates procmail and junkfilter so a simple visit to http://www.procmail.org and http://junkfilter.zer0.org would be a few good sites to assist you in learning how to use the products.

Overall I do suggest e-smith.org is not the appropriate site to seek support for our products.  To assist all our clients I have today launched a new forum site where users may discuss, share ideas and support each other:

http://myezserver.com/phpBB2/

Now just to be clear, this is an unsupported forum for users to assist each other.  We will try to check in from time to time, however, as I mentioned above, anyone who has purchased our products and is seeking our direct support should use our HelpDesk as explained above.

Let see how this works

Darrell May