Topic: Can't retrieve email

[Kees Vonk]

For some reason my new Mitel box will not retrieve emails.

I use a multi-drop dailup connection, and the connection comes up without a problem. There is email in the related account (I can see it using the ISP's webmail utility), but my server will not retrieve the mail. I have checked and double checked the settings on the 'e-mail retrieval' page and cannot see anything wrong. Attached is a section of the messages file that is related to the connection. I don't see anything relevant in any other log file. If any one can help me with this or can point me in the right direction (I don't even were to start looking) I would really appreciate it.

Kees

PS. I notived that daild registers the wrong time in the messages file, is that a problem.

------------- /var/log/messages fragment -----------------

Jun 17 14:15:31 iooffice1 chat[10864]: CONNECT
Jun 17 14:15:31 iooffice1 chat[10864]:  -- got it
Jun 17 09:15:31 iooffice1 diald[1379]: connector: chat:  Jun 17 14:15:31 CONNECT 115200
Jun 17 09:15:31 iooffice1 diald[1379]: Connected to site 195.147.224.4
Jun 17 09:15:31 iooffice1 diald[10865]: Running pppd: /usr/sbin/pppd -defaultroute -detach modem crtscts mtu 1500 mru 1500 name familyvonk noauth noipdefault ipparam diald
Jun 17 09:15:31 iooffice1 diald[1379]: Running pppd (pid = 10865).
Jun 17 14:15:31 iooffice1 modprobe: modprobe: Can't locate module char-major-108
Jun 17 14:15:31 iooffice1 pppd[10865]: pppd 2.4.0 started by root, uid 0
Jun 17 14:15:31 iooffice1 pppd[10865]: Using interface ppp0
Jun 17 14:15:31 iooffice1 pppd[10865]: Connect: ppp0 <--> /dev/ttyS0
Jun 17 14:15:34 iooffice1 pppd[10865]: local  IP address 195.147.231.195
Jun 17 14:15:34 iooffice1 pppd[10865]: remote IP address 195.147.224.7
Jun 17 09:15:34 iooffice1 diald[1379]: New addresses: local 195.147.231.195, remote 195.147.224.7, broadcast 0.0.0.0
Jun 17 14:15:35 iooffice1 e-smith[10881]: Processing event: ip-change 195.147.231.195
Jun 17 14:15:35 iooffice1 e-smith[10881]: Running event handler: /etc/e-smith/events/ip-change/S15set-external-ip
Jun 17 14:15:35 iooffice1 /etc/e-smith/events/ip-change/S15set-external-ip[10882]: /home/e-smith/configuration: OLD ExternalIP=195.147.228.245
Jun 17 14:15:35 iooffice1 /etc/e-smith/events/ip-change/S15set-external-ip[10882]: /home/e-smith/configuration: NEW ExternalIP=195.147.231.195
Jun 17 14:15:35 iooffice1 e-smith[10881]: S15set-external-ip=action|Event|ip-change|Action|S15set-external-ip|Start|1024319735 22780|End|1024319735 182498|Elapsed|0.159718
Jun 17 14:15:35 iooffice1 e-smith[10881]: Running event handler: /etc/e-smith/events/ip-change/S16restart-masq
Jun 17 14:15:35 iooffice1 e-smith[10881]:
Jun 17 14:15:35 iooffice1 e-smith[10881]: Shutting down IP masquerade and firewall rules:^I^IDone!
Jun 17 14:15:35 iooffice1 e-smith[10881]:
Jun 17 14:15:35 iooffice1 e-smith[10881]: Enabling IP masquerading: done
Jun 17 14:15:35 iooffice1 e-smith[10881]: S16restart-masq=action|Event|ip-change|Action|S16restart-masq|Start|1024319735 182666|End|1024319735 772933|Elapsed|0.590267
Jun 17 14:15:35 iooffice1 e-smith[10881]: Running event handler: /etc/e-smith/events/ip-change/S47proftpd-conf
Jun 17 14:15:36 iooffice1 e-smith[10881]: S47proftpd-conf=action|Event|ip-change|Action|S47proftpd-conf|Start|1024319735 773100|End|1024319736 31864|Elapsed|0.258764
Jun 17 14:15:36 iooffice1 e-smith[10881]: Running event handler: /etc/e-smith/events/ip-change/S50conf-security
Jun 17 14:15:36 iooffice1 e-smith[10881]: S50conf-security=action|Event|ip-change|Action|S50conf-security|Start|1024319736 32120|End|1024319736 338123|Elapsed|0.306003
Jun 17 14:15:36 iooffice1 e-smith[10881]: Running event handler: /etc/e-smith/events/ip-change/S55conf-httpd
Jun 17 14:15:36 iooffice1 e-smith[10881]: S55conf-httpd=action|Event|ip-change|Action|S55conf-httpd|Start|1024319736 339360|End|1024319736 889581|Elapsed|0.550221
Jun 17 14:15:36 iooffice1 e-smith[10881]: Running event handler: /etc/e-smith/events/ip-change/S75restart-httpd-full
Jun 17 14:15:37 iooffice1 e-smith[10881]: S75restart-httpd-full=action|Event|ip-change|Action|S75restart-httpd-full|Start|1024319736 889839|End|1024319737 33086|Elapsed|0.143247
Jun 17 14:15:37 iooffice1 e-smith[10881]: Running event handler: /etc/e-smith/events/ip-change/S80pptpd-conf
Jun 17 14:15:37 iooffice1 e-smith[10881]: S80pptpd-conf=action|Event|ip-change|Action|S80pptpd-conf|Start|1024319737 34353|End|1024319737 179880|Elapsed|0.145527
Jun 17 14:15:37 iooffice1 e-smith[10881]: Running event handler: /etc/e-smith/events/ip-change/S85update-dns
Jun 17 14:15:37 iooffice1 e-smith[10881]: S85update-dns=action|Event|ip-change|Action|S85update-dns|Start|1024319737 181130|End|1024319737 321727|Elapsed|0.140597
Jun 17 14:15:37 iooffice1 e-smith[10881]: Running event handler: /etc/e-smith/events/ip-change/S90pptpd-restart
Jun 17 14:15:37 iooffice1 e-smith[10881]: S90pptpd-restart=action|Event|ip-change|Action|S90pptpd-restart|Start|1024319737 322961|End|1024319737 363855|Elapsed|0.040894
Jun 17 14:15:37 iooffice1 e-smith[10881]: Running event handler: /etc/e-smith/events/ip-change/S90restart-ntpd
Jun 17 14:15:37 iooffice1 e-smith[10881]: S90restart-ntpd=action|Event|ip-change|Action|S90restart-ntpd|Start|1024319737 365091|End|1024319737 572157|Elapsed|0.207066
Jun 17 14:15:37 iooffice1 e-smith[11056]: Processing event: ip-up ppp0 /dev/ttyS0 115200 195.147.231.195 195.147.224.7 diald
Jun 17 14:15:37 iooffice1 e-smith[11056]: Running event handler: /etc/e-smith/events/ip-up/S20email-ipup
Jun 17 14:15:37 iooffice1 e-smith[11056]: S20email-ipup=action|Event|ip-up|Action|S20email-ipup|Start|1024319737 600753|End|1024319737 749707|Elapsed|0.148954
Jun 17 14:15:37 iooffice1 e-smith[11056]: Running event handler: /etc/e-smith/events/ip-up/S55set-gateway-ip
Jun 17 14:15:37 iooffice1 httpd-e-smith: httpd shutdown succeeded
Jun 17 14:15:37 iooffice1 e-smith-bg: Shutting down http: [   OK   ]^M
Jun 17 14:15:38 iooffice1 /etc/e-smith/events/ip-up/S55set-gateway-ip[11069]: /home/e-smith/configuration: OLD GatewayIP=195.147.224.4
Jun 17 14:15:38 iooffice1 /etc/e-smith/events/ip-up/S55set-gateway-ip[11069]: /home/e-smith/configuration: NEW GatewayIP=195.147.224.7
Jun 17 14:15:38 iooffice1 e-smith[11056]: S55set-gateway-ip=action|Event|ip-up|Action|S55set-gateway-ip|Start|1024319737 852718|End|1024319738 57820|Elapsed|0.205102
Jun 17 14:15:38 iooffice1 ntpd: ntpd shutdown failed
Jun 17 14:15:38 iooffice1 e-smith-bg: Shutting down ntpd: [ FAILED ]^M
Jun 17 14:15:38 iooffice1 httpd-e-smith: httpd startup succeeded
Jun 17 14:15:38 iooffice1 e-smith-bg: Starting httpd: [   OK   ]^M
Jun 17 09:16:04 iooffice1 diald[1379]: Failed to received first packet within 30 seconds. Closing Link down.
Jun 17 14:16:04 iooffice1 pppd[10865]: Terminating on signal 2.
Jun 17 14:16:05 iooffice1 e-smith[11113]: Processing event: ip-down ppp0 /dev/ttyS0 115200 195.147.231.195 195.147.224.7 diald
Jun 17 14:16:05 iooffice1 e-smith[11113]: Running event handler: /etc/e-smith/events/ip-down/S50isdn-down-notify
Jun 17 14:16:05 iooffice1 pppd[10865]: Connection terminated.
Jun 17 14:16:05 iooffice1 pppd[10865]: Connect time 0.6 minutes.
Jun 17 14:16:05 iooffice1 pppd[10865]: Sent 335 bytes, received 300 bytes.
Jun 17 14:16:05 iooffice1 e-smith[11113]: S50isdn-down-notify=action|Event|ip-down|Action|S50isdn-down-notify|Start|1024319765 31360|End|1024319765 179170|Elapsed|0.14781
Jun 17 14:16:05 iooffice1 pppd[10865]: Exit.
Jun 17 09:16:05 iooffice1 diald[1379]: Disconnected. Call duration 34 seconds.
Jun 17 09:16:05 iooffice1 diald[1379]: IP transmitted 0 bytes and received 0 bytes.
Jun 17 09:16:06 iooffice1 diald[1379]: Delaying 10 seconds before clear to dial.

[Norrie]

Hi Kees,

I had the same trouble with ISDN dial up.  This worked for me but I too receive the Cron message every so often...

http://forums.contribs.org/index.php?topic=13883.msg52809#msg52809

Hope this helps.
Is there a permanent solution to this?

Regards
NTB
8o)

[Kees Vonk]

I solved it.

My first problem was that I have a email address 'name@myisp.com' and can have unlimited addresses 'anything@name.myisp.com', so I set up the server with domain 'myisp.com' and a virtual domain 'name.myisp.com'. The problem however was that my isp's pop3 server is called mail.myisp.com and SME adds an alias to the server called mail.(domain), which of course becomes mail.myisp.com. Once I found that out and deleted the local mail.myisp.com things started to get somewhere.

My second problem was with /etc/startmail as it does not retrieve mail, but /etc/fetchmail does not dial out, so I edited the /etc/startmail (custom) template and added a call to /etc/fetchmail after the killall statement, with a sleep statement in between. I also increased the 'short' connection time to 85 seconds to be save.

Once I solved the first problem the second one was relatively easy. Anyway things are working now. I hope this will help someone somewhere sometime.

Kees

[Stuart MacGregor]

Just trying to set up a home network - no domain, nothing fancy - e-smith seemed to offer a simple solution - giving everyone acces to a local mail server should allow any of the family to use any free computer...

30 minutes to setup most things (web,localmail, printer,Linux and MS access), but 3 hard days later and I still cant get incoming e-mail.  I know nothing about this comms stuff - thats why I went for this software.  Does the solution really involve going into the server as root and hacking config files?

What domain name should I use, to get xxx.191@ntlworld.com e-mail. I assume giving everyone 191 as a last name (or doing 191 group?) will give the correct names.  I thing I have tried every combination, and nothing works.

Thanks for any help.

[Kees Vonk]

I don't think the collecting of e-mail has anything to do with the domain name, you can give it any domain you want to. However if the mail that comes in is not for that domain it will be either bounced or send to admin (depending on your 'E-mail to unknown users' setting in 'Other e-mail settings'). You could set your domain to 'ntlworld.com', but then everyone on ntlworld.com would be considered local and you could not send e-mail out to anyone else on ntlworld.com. Alternatively you could send administrative mail to another account, but that would be ALL your adminstrative mail.

I am having a similar, but slightly more complex problem at the moment, but I haven't found a solution yet.

Kees

PS. Maybe you should try starting a new thread, as this one is getting rather old. If I hadn't click the 'email replies...' box at the bottom when I started this thread I would have never seen your message.