Topic: USB Printer stops working

[seb]

Hi All,

We been using an HP USB printer attached to the SME 7.4 for windows PC prints. Printing from PC's was working fine till this morning. When we send a doc to the printer, process went normal but no print on the HP.

We connect the printer directly to a PC and print works fine. We try deleting and reconfig the printer with same and other USB ports but no luck. Also rebooted the server.

Anyone can help us investigating this issue?

Thanks.-

[mmccarn]

Check /var/log/messages for any errors related to usb or lpd.

[seb]

Sorry buy im not a linux admin, here is my message log. (You will find some remove/add printers logs just for test purposes).

Code: [Select]

Jan  7 15:49:41 server /etc/e-smith/web/panels/manager/cgi-bin/printers[5051]: /home/e-smith/db/accounts: OLD hp=printer|Address||Description|HP Laser|Location|usb/lp0|RemoteName|
Jan  7 15:49:41 server /etc/e-smith/web/panels/manager/cgi-bin/printers[5051]: /home/e-smith/db/accounts: NEW hp=printer-deleted|Address||Description|HP Laser|Location|usb/lp0|RemoteName|
Jan  7 15:49:41 server esmith::event[5052]: Processing event: printer-delete hp
Jan  7 15:49:41 server esmith::event[5052]: Running event handler: /etc/e-smith/events/actions/generic_template_expand
Jan  7 15:49:41 server esmith::event[5052]: expanding /etc/printcap 
Jan  7 15:49:41 server esmith::event[5052]: expanding /etc/atalk/papd.conf 
Jan  7 15:49:41 server esmith::event[5052]: generic_template_expand=action|Event|printer-delete|Action|generic_template_expand|Start|1294422581 338042|End|1294422581 690581|Elapsed|0.352539
Jan  7 15:49:41 server esmith::event[5052]: Running event handler: /etc/e-smith/events/printer-delete/S15delete_printer_tdb
Jan  7 15:49:41 server esmith::event[5052]: S15delete_printer_tdb=action|Event|printer-delete|Action|S15delete_printer_tdb|Start|1294422581 690982|End|1294422581 694787|Elapsed|0.003805
Jan  7 15:49:41 server esmith::event[5052]: Running event handler: /etc/e-smith/events/printer-delete/S15printer-delete
Jan  7 15:49:41 server esmith::event[5052]: S15printer-delete=action|Event|printer-delete|Action|S15printer-delete|Start|1294422581 695278|End|1294422581 840751|Elapsed|0.145473
Jan  7 15:49:41 server esmith::event[5052]: Running event handler: /etc/e-smith/events/actions/adjust-services
Jan  7 15:49:42 server esmith::event[5052]: adjusting supervised smbd (sigterm) 
Jan  7 15:49:42 server esmith::event[5052]: adjusting supervised smbd (up) 
Jan  7 15:49:42 server esmith::event[5052]: adjusting supervised lpd (sigterm) 
Jan  7 15:49:42 server esmith::event[5052]: adjusting supervised lpd (up) 
Jan  7 15:49:42 server esmith::event[5052]: adjust-services=action|Event|printer-delete|Action|adjust-services|Start|1294422581 841244|End|1294422582 84057|Elapsed|0.242813
Jan  7 15:49:42 server esmith::event[5052]: Running event handler: /etc/e-smith/events/printer-delete/S90atalk-restart
Jan  7 15:49:42 server esmith::event[5052]: Shutting down AppleTalk services:   
Jan  7 15:49:42 server smbd[5058]: [2011/01/07 15:49:42, 0] smbd/server.c:main(990)
Jan  7 15:49:42 server smbd[5058]:   standard input is not a socket, assuming -D option
Jan  7 15:49:42 server atalk: papd shutdown failed
Jan  7 15:49:42 server esmith::event[5052]:   Stopping papd:[FAILED]
  Jan  7 15:49:42 server nbpunrgstr: Can't unregister server:Workstation@*
Jan  7 15:49:42 server esmith::event[5052]:   Unregistering server:Workstation: Can't unregister server:Workstation@* 
Jan  7 15:49:42 server atalk:   Unregistering server:Workstation: failed
Jan  7 15:49:42 server esmith::event[5052]: [FAILED]
  Jan  7 15:49:42 server nbpunrgstr: Can't unregister server:netatalk@*
Jan  7 15:49:42 server esmith::event[5052]:   Unregistering server:netatalk: Can't unregister server:netatalk@* 
Jan  7 15:49:42 server atalk:   Unregistering server:netatalk: failed
Jan  7 15:49:42 server esmith::event[5052]: [FAILED]
Jan  7 15:49:42 server atalk: atalkd shutdown failed
Jan  7 15:49:42 server esmith::event[5052]:   Stopping atalk:[FAILED]
Jan  7 15:49:42 server atalk: afpd shutdown failed
Jan  7 15:49:42 server esmith::event[5052]:   Stopping afpd:[FAILED]
Jan  7 15:49:42 server atalk: cnid_metad shutdown failed
Jan  7 15:49:42 server esmith::event[5052]:   Stopping cnid_metad:[FAILED] 
Jan  7 15:49:42 server esmith::event[5052]:   
Jan  7 15:49:42 server esmith::event[5052]: serviceControl: Couldn't system(/etc/rc.d/rc7.d/S91atalk, stop):   
Jan  7 15:49:42 server esmith::event[5052]: S90atalk-restart=action|Event|printer-delete|Action|S90atalk-restart|Start|1294422582 84460|End|1294422582 686905|Elapsed|0.602445
Jan  7 15:49:42 server /etc/e-smith/web/panels/manager/cgi-bin/printers[5051]: /home/e-smith/db/accounts: DELETE hp=printer-deleted|Address||Description|HP Laser|Location|usb/lp0|RemoteName|
Jan  7 15:49:55 server /etc/e-smith/web/panels/manager/cgi-bin/printers[5112]: /home/e-smith/db/accounts: OLD hp=(undefined)
Jan  7 15:49:55 server /etc/e-smith/web/panels/manager/cgi-bin/printers[5112]: /home/e-smith/db/accounts: NEW hp=printer|Address||Description|HP Laser|Location|usb/lp1|RemoteName|
Jan  7 15:49:55 server esmith::event[5113]: Processing event: printer-create hp
Jan  7 15:49:55 server esmith::event[5113]: Running event handler: /etc/e-smith/events/actions/generic_template_expand
Jan  7 15:49:55 server esmith::event[5113]: expanding /etc/printcap 
Jan  7 15:49:55 server esmith::event[5113]: expanding /etc/atalk/papd.conf 
Jan  7 15:49:56 server esmith::event[5113]: generic_template_expand=action|Event|printer-create|Action|generic_template_expand|Start|1294422595 653685|End|1294422596 6541|Elapsed|0.352856
Jan  7 15:49:56 server esmith::event[5113]: Running event handler: /etc/e-smith/events/printer-create/S15printer-create
Jan  7 15:49:56 server esmith::event[5113]: S15printer-create=action|Event|printer-create|Action|S15printer-create|Start|1294422596 7000|End|1294422596 186542|Elapsed|0.179542
Jan  7 15:49:56 server esmith::event[5113]: Running event handler: /etc/e-smith/events/actions/adjust-services
Jan  7 15:49:56 server esmith::event[5113]: adjusting supervised smbd (sigterm) 
Jan  7 15:49:56 server esmith::event[5113]: adjusting supervised smbd (up) 
Jan  7 15:49:56 server esmith::event[5113]: adjusting supervised lpd (sigterm) 
Jan  7 15:49:56 server esmith::event[5113]: adjusting supervised lpd (up) 
Jan  7 15:49:56 server esmith::event[5113]: adjust-services=action|Event|printer-create|Action|adjust-services|Start|1294422596 187035|End|1294422596 380585|Elapsed|0.19355
Jan  7 15:49:56 server esmith::event[5113]: Running event handler: /etc/e-smith/events/printer-create/S90atalk-restart
Jan  7 15:49:56 server esmith::event[5113]: Shutting down AppleTalk services:   
Jan  7 15:49:56 server atalk: papd shutdown failed
Jan  7 15:49:56 server esmith::event[5113]:   Stopping papd:[FAILED] 
Jan  7 15:49:56 server nbpunrgstr: Can't unregister server:Workstation@*
Jan  7 15:49:56 server esmith::event[5113]:   Unregistering server:Workstation: Can't unregister server:Workstation@* 
Jan  7 15:49:56 server atalk:   Unregistering server:Workstation: failed
Jan  7 15:49:56 server esmith::event[5113]: [FAILED] 
Jan  7 15:49:56 server nbpunrgstr: Can't unregister server:netatalk@*
Jan  7 15:49:56 server esmith::event[5113]:   Unregistering server:netatalk: Can't unregister server:netatalk@* 
Jan  7 15:49:56 server atalk:   Unregistering server:netatalk: failed
Jan  7 15:49:56 server esmith::event[5113]: [FAILED] 
Jan  7 15:49:56 server smbd[5117]: [2011/01/07 15:49:56, 0] smbd/server.c:main(990)
Jan  7 15:49:56 server smbd[5117]:   standard input is not a socket, assuming -D option
Jan  7 15:49:56 server atalk: atalkd shutdown failed
Jan  7 15:49:56 server esmith::event[5113]:   Stopping atalk:[FAILED]
Jan  7 15:49:56 server atalk: afpd shutdown failed
Jan  7 15:49:57 server esmith::event[5113]:   Stopping afpd:[FAILED] 
Jan  7 15:49:57 server atalk: cnid_metad shutdown failed
Jan  7 15:49:57 server esmith::event[5113]:   Stopping cnid_metad:[FAILED] 
Jan  7 15:49:57 server esmith::event[5113]:   
Jan  7 15:49:57 server esmith::event[5113]: serviceControl: Couldn't system(/etc/rc.d/rc7.d/S91atalk, stop):   
Jan  7 15:49:57 server esmith::event[5113]: S90atalk-restart=action|Event|printer-create|Action|S90atalk-restart|Start|1294422596 381002|End|1294422597 44031|Elapsed|0.663029
Jan  7 15:50:49 server smbd[5224]: [2011/01/07 15:50:49, 0] smbd/nttrans.c:call_nt_transact_ioctl(2463)
Jan  7 15:50:49 server smbd[5224]:   call_nt_transact_ioctl(0x900eb): Currently not implemented.
Jan  7 15:51:07 pc-00015  Jan  7 12:51:5 192.168.100.15 SipEngine [A408] Sending response to out of dialog OPTIONS.
Jan  7 15:51:55 server /etc/e-smith/web/panels/manager/cgi-bin/printers[5254]: /home/e-smith/db/accounts: OLD hp=printer|Address||Description|HP Laser|Location|usb/lp1|RemoteName|
Jan  7 15:51:55 server /etc/e-smith/web/panels/manager/cgi-bin/printers[5254]: /home/e-smith/db/accounts: NEW hp=printer-deleted|Address||Description|HP Laser|Location|usb/lp1|RemoteName|
Jan  7 15:51:55 server esmith::event[5255]: Processing event: printer-delete hp
Jan  7 15:51:55 server esmith::event[5255]: Running event handler: /etc/e-smith/events/actions/generic_template_expand
Jan  7 15:51:55 server esmith::event[5255]: expanding /etc/printcap 
Jan  7 15:51:55 server esmith::event[5255]: expanding /etc/atalk/papd.conf 
Jan  7 15:51:56 server esmith::event[5255]: generic_template_expand=action|Event|printer-delete|Action|generic_template_expand|Start|1294422715 657123|End|1294422716 9608|Elapsed|0.352485
Jan  7 15:51:56 server esmith::event[5255]: Running event handler: /etc/e-smith/events/printer-delete/S15delete_printer_tdb
Jan  7 15:51:56 server esmith::event[5255]: S15delete_printer_tdb=action|Event|printer-delete|Action|S15delete_printer_tdb|Start|1294422716 10028|End|1294422716 14066|Elapsed|0.004038
Jan  7 15:51:56 server esmith::event[5255]: Running event handler: /etc/e-smith/events/printer-delete/S15printer-delete
Jan  7 15:51:56 server esmith::event[5255]: S15printer-delete=action|Event|printer-delete|Action|S15printer-delete|Start|1294422716 14648|End|1294422716 159960|Elapsed|0.145312
Jan  7 15:51:56 server esmith::event[5255]: Running event handler: /etc/e-smith/events/actions/adjust-services
Jan  7 15:51:56 server esmith::event[5255]: adjusting supervised smbd (sigterm) 
Jan  7 15:51:56 server esmith::event[5255]: adjusting supervised smbd (up) 
Jan  7 15:51:56 server esmith::event[5255]: adjusting supervised lpd (sigterm) 
Jan  7 15:51:56 server esmith::event[5255]: adjusting supervised lpd (up) 
Jan  7 15:51:56 server esmith::event[5255]: adjust-services=action|Event|printer-delete|Action|adjust-services|Start|1294422716 160416|End|1294422716 364208|Elapsed|0.203792
Jan  7 15:51:56 server esmith::event[5255]: Running event handler: /etc/e-smith/events/printer-delete/S90atalk-restart
Jan  7 15:51:56 server esmith::event[5255]: Shutting down AppleTalk services:   
Jan  7 15:51:56 server smbd[5261]: [2011/01/07 15:51:56, 0] smbd/server.c:main(990)
Jan  7 15:51:56 server smbd[5261]:   standard input is not a socket, assuming -D option
Jan  7 15:51:56 server atalk: papd shutdown failed
Jan  7 15:51:56 server esmith::event[5255]:   Stopping papd:[FAILED]
Jan  7 15:51:56 server nbpunrgstr: Can't unregister server:Workstation@*
Jan  7 15:51:56 server esmith::event[5255]:   Unregistering server:Workstation: Can't unregister server:Workstation@* 
Jan  7 15:51:56 server atalk:   Unregistering server:Workstation: failed
Jan  7 15:51:56 server esmith::event[5255]: [FAILED] 
Jan  7 15:51:56 server nbpunrgstr: Can't unregister server:netatalk@*
Jan  7 15:51:56 server esmith::event[5255]:   Unregistering server:netatalk: Can't unregister server:netatalk@* 
Jan  7 15:51:56 server atalk:   Unregistering server:netatalk: failed
Jan  7 15:51:56 server esmith::event[5255]: [FAILED] 
Jan  7 15:51:56 server atalk: atalkd shutdown failed
Jan  7 15:51:56 server esmith::event[5255]:   Stopping atalk:[FAILED] 
Jan  7 15:51:56 server atalk: afpd shutdown failed
Jan  7 15:51:56 server esmith::event[5255]:   Stopping afpd:[FAILED]
Jan  7 15:51:56 server atalk: cnid_metad shutdown failed
Jan  7 15:51:57 server esmith::event[5255]:   Stopping cnid_metad:[FAILED]
Edit: added code tags around the log snippet to improve thread readability
 

[mmccarn]

Yikes.  I haven't a clue where to go from here.

First, please edit your last post; put [code] before your log contents, and [/code] after it -- this will cause the log listing to take less vertical space, and will make this thread easier to read.

Then I'd recommend reporting a bug in the bug tracker - the SME devs have said in the past that it's easier for them to work on specific problems there than here in the forums.

Here's a wiki article describing how to use the bug tracker: http://wiki.contribs.org/Bugzilla_Help

Once you've opened a bug, post the URL for the bug here for reference.

[seb]

Here's the Bug Report: http://bugs.contribs.org/show_bug.cgi?id=6479