Topic: POP3 Stopped Working

[jimgoode]

Server: 7.5.1
Server name: s01 (s01.gotolearn.org)
Desktop client: MS Outlook 2000

Yesterday afternoon, internal POP3 access quit retrieving email from the server. I could launch webmail and see messages on the server. SMTP outbound worked. POP3 and SMTP are specified as s01 in MS Outlook configuration.

Last night I applied the most recent updates and reconfigured/rebooted the server. After the reboot and still today, MS Outlook keeps telling me "The POP3 server name you specified cannot be found. Please check the name and try again." whenever I try to retrieve messages from the server. Using alternate POP3 names in MS Outlook (mail.gotolearn.org, s01.gotolearn.org, 192.168.0.10) all get the same error. SMTP outbound still works using s01.

Trying to make changes using the administrative panels results in an Operational Error (Operation status report Error occurred while updating system configuration.).

Any suggestions as to why message retrieval would suddenly quit, and why after reboot the POP3 name is no longer valid, and why trying to use the email panel to make changes results in an operational error?

Thanks,
Jim Goode

[Stefano]

looks like a dns issue to me, but you should open a bug in bugzilla asap

TIA

[jimgoode]

Additional information:
The updates applied last night -
apr-util.i386                            0.9.4-22.el4_8.3       updates         
bind-libs.i386                           20:9.2.4-30.el4_8.6    updates         
bind-utils.i386                          20:9.2.4-30.el4_8.6    updates         
iptraf.i386                              3.0.0-1.2.el4.rfx      smeos           
krb5-libs.i386                           1.3.4-62.el4_8.3       updates         
openldap.i386                            2.2.13-12.el4_8.4      updates         
openldap-servers.i386                    2.2.13-12.el4_8.4      updates         
openssl.i686                             0.9.7a-43.17.el4_8.6   updates         
php.i386                                 4.3.9-3.31             updates         
php-domxml.i386                          4.3.9-3.31             updates         
php-gd.i386                              4.3.9-3.31             updates         
php-imap.i386                            4.3.9-3.31             updates         
php-ldap.i386                            4.3.9-3.31             updates         
php-mbstring.i386                        4.3.9-3.31             updates         
php-mysql.i386                           4.3.9-3.31             updates         
php-pear.i386                            4.3.9-3.31             updates         

Additional errors in the /var/log/messages:
Jan 19 10:00:09 s01 HORDE[28041]: [turba] DB Error: no such field: SELECT object_id, owner_id,
object_type, object_members, object_uid, object_firstname, object_lastname, object_middlenames,
object_nameprefix, object_namesuffix, object_alias, object_bday, object_spouse,
object_anniversary, object_children, object_photo, object_phototype, object_homestreet,
object_homepob, object_homecity, object_homeprovince, object_homepostalcode, object_homecountry,
object_workstreet, object_workpob, object_workcity, object_workprovince, objec

Jan 19 10:00:01 s01 esmith::event[29579]: expanding /var/service/pop3s/peers/0
Jan 19 10:00:01 s01 esmith::event[29579]: ERROR: Cannot create output file //var/service/pop3s/peers/0.29584 Not a directory
Jan 19 10:00:01 s01 esmith::event[29579]:  at /etc/e-smith/events/actions/generic_template_expand line 56
Jan 19 10:00:01 s01 esmith::event[29579]: expanding /var/service/pop3s/peers/local
Jan 19 10:00:01 s01 esmith::event[29579]: ERROR: Cannot create output file //var/service/pop3s/peers/local.29584 Not a directory
Jan 19 10:00:01 s01 esmith::event[29579]:  at /etc/e-smith/events/actions/generic_template_expand line 56
Jan 19 10:00:01 s01 esmith::event[29579]: expanding /var/service/imaps/config
Jan 19 10:00:01 s01 esmith::event[29579]: expanding /var/service/imaps/peers/0
Jan 19 10:00:01 s01 esmith::event[29579]: expanding /var/service/imaps/peers/local
Jan 19 10:00:01 s01 esmith::event[29579]: expanding /var/service/pop3/peers/0
Jan 19 10:00:01 s01 esmith::event[29579]: ERROR: Cannot create output file //var/service/pop3/peers/0.29584 Not a directory
Jan 19 10:00:01 s01 esmith::event[29579]:  at /etc/e-smith/events/actions/generic_template_expand line 56
Jan 19 10:00:01 s01 esmith::event[29579]: expanding /var/service/pop3/peers/local
Jan 19 10:00:01 s01 esmith::event[29579]: ERROR: Cannot create output file //var/service/pop3/peers/local.29584 Not a directory
Jan 19 10:00:01 s01 esmith::event[29579]:  at /etc/e-smith/events/actions/generic_template_expand line 56

Numerous files in /var/log display as if they are 'directories' but are really only files owned by qpsmtp:clamav
[root@s01]# cd /var/log
[root@s01 log]# ls -l | grep clamav
drwxr-xr-x  2 clamav  clamav     4096 Oct 25 12:07 clamav
drwxr-s---  2 smelog  clamav     4096 Jan 18 21:33 freshclam
-rw-------  1 qpsmtpd clamav    28766 May  6  2010 ftp
-rw-------  1 qpsmtpd clamav       85 May 11  2010 iptables
-rw-------  1 qpsmtpd clamav     8231 May 17  2010 pop3
-rw-------  1 qpsmtpd clamav    65620 May 13  2010 pop3s
-rw-------  1 qpsmtpd clamav    28765 May 12  2010 smtp-auth-proxy
-rw-------  1 qpsmtpd clamav    12374 May 13  2010 spamd

On my desktop I installed Mozilla Thunderbird 3.1.7
It will configure and work as imaps:143 but fails when I try to configure it as pop:110
POP3 appears to be the main problem.

[Stefano]

jimgoode: what part of "please open a bug" is not clear?

thank you

[CharlieBrady]

Don't report problems here - Please report bugs and potential bugs in the bug tracker

http://bugs.contribs.org/

[jimgoode]

Bug 6492 'POP3 Stopped Working' has been created.