Topic: Deferral: giving up

[ElFroggio]

I'm trying to send emails to this server: @themotiongroup.com and I'm having lot of problems with these guys. They have white listed me, but I'm still not getting through and they blame me: 911networks.com/sqlhacks.com

Code: [Select]

2011-08-30 11:47:45.843975500 info msg 42207838: bytes 2076 from <syv@sqlhacks.com> qp 23041 uid 453
2011-08-30 11:47:45.851015500 starting delivery 4926: msg 42207838 to remote dkerr@themotiongroup.com
2011-08-30 11:47:45.851017500 status: local 0/10 remote 1/20
2011-08-30 11:47:47.924273500 delivery 4926: deferral: 208.81.81.11_does_not_like_recipient./Remote_host_said:_450_4.7.1_<dkerr@themotiongroup.com>:_Recipient_address_rejected:_Policy_Rejection-_Please_try_later./Giving_up_on_208.81.81.11./
2011-08-30 11:47:47.924276500 status: local 0/10 remote 0/20

The recipient is valid. They claim that qmail is interpreting the message wrongly and drops the message. They have to do their "processing/validation" in spite of the white listing and qmail to should wait instead of giving up.

Please note that it's the only place where this happens, the qmail server operates a half-dozen domains and sends about 3,000 emails/day.

Is there anything I can do about it?

Thanks

[Stefano]

the problem, IMHO, is on their side..

[ElFroggio]

the problem, IMHO, is on their side..

Yes, I know that, but how can I indicate to qmail it should way for the deferral?

[piran]

Is there anything I can do about it?

Try sending it using 911networks.com instead of sqlhacks.com?

[CharlieBrady]

The recipient is valid.

So their server should accept the message, rather than saying "Recipient address rejected: Policy Rejection - Please try later" and returning a 4XX status. That said, they might be implementing "greylisting" here.

They claim that qmail is interpreting the message wrongly and drops the message.

Wrong. qmail still has the message, and will try again later. That's what "deferral" means.

I think you have to be more patient. Or you need to tell us why you say "giving up" in the Subject - do the messages stay undelivered for 7 days and then get returned to sender? If that's the case, the problem is definitely at the remote end, which is doing something other than greylisting, or their greylisting is not working.