Topic: Unable to log in to horde with admin account

[factory]

I am unable to log in to horde with admin account. I don't know if this happen after an update. Before I was able to. I need to change the permission of some shared calendar created with the admin account.

Thanks,

[mmccarn]

I don't know if this enables login for admin, or simply adds functionality to the admin login:
http://wiki.contribs.org/Email#Add_the_admin_user_as_an_administrator_for_Horde

Is there anything in a log file somewhere that tells you what your server doesn't like when admin tries to login to horde?

[factory]

>>Add_the_admin_user_as_an_administrator_for_Horde

I try this and still not working. And it was already enabled.

I am getting the standard message for wrong password. I use the same password in server-manager and its working.
Not sure if it was on 7.3 or 7.4, but it was working before.

Sep 23 10:01:20 server HORDE[3578]: [imp] FAILED LOGIN for admin [192.168.0.123] to {localhost:993 [imap/ssl/novalidate-cert]} [pid 3578 on line 139 of "/home/httpd/html/horde/imp/lib/Auth/imp.php"]

[Stefano]

did you change your admin password?

I mean.. is your admin password the same of root's one?

try to change the password via server-manager and let us know

[Stefano]

another question.. are you experiencing the same issue with other user?

[CharlieBrady]

did you change your admin password?

Did someone else change it? Did you have a weak password, with SSH enabled for access from the Internet?

[factory]

did you change your admin password?

I mean.. is your admin password the same of root's one?

Admin and root are the same.


try to change the password via server-manager and let us know

I try changing admin password and no difference. server-manager works but not horde.

another question.. are you experiencing the same issue with other user?

Its only the admin user, the other user can connect to webmail

Did someone else change it? Did you have a weak password, with SSH enabled for access from the Internet?

The admin password didn't change lately. When horde was working with admin, the admin password was the same as the current password.
It is a strong password.
SSH is only enable for local network

[cactus]

It is a strong password.

Is it perhaps containing special characters or diacritics? This bug for instance mentions that the pound symbol in a password also causes logins to webmail to fail: http://bugs.contribs.org/show_bug.cgi?id=2006#c21

If this might be the case could you perhaps (temporarily) set your password to one that does not contain special characters to see if that lets you in again? Although I am not sure if a password change is propagated to horde/webmail.

[CharlieBrady]

Although I am not sure if a password change is propagated to horde/webmail.

There's nothing to propagate. Webmail authenticates by trying to make an imap connection.

The issue with characters, I think, is that IMAP is not UTF8 ready and/or webmail is doing a charset conversion. Stick with ASCII and all should work.

[factory]

There's nothing to propagate. Webmail authenticates by trying to make an imap connection.

The issue with characters, I think, is that IMAP is not UTF8 ready and/or webmail is doing a charset conversion. Stick with ASCII and all should work.

I changed the password with the command "passwd admin" to letters and numbers. Still fails. The new password works on server-manager but not horde.

New problem: after changing the password with "passwd admin" i am unable to change the password form server-manager. I get error: The current password is incorrect.

I also used "signal-event password-modify admin"

[CharlieBrady]

I changed the password with the command "passwd admin" to letters and numbers.

You should not have done that. root and admin passwords are now out of sync.

If you change from command line, you need to change both admin and root passwords to the same thing.

Meanwhile you still haven't properly diagnosed what is wrong, and you are changing stuff on your system, making diagnosis of the original problem even harder.

Can you log in to 'admin' IMAP mailbox from Thunderbird? That would help clarify whether it is a webmail specific problem, or is a password or IMAP issue.

[factory]

You should not have done that. root and admin passwords are now out of sync.

If you change from command line, you need to change both admin and root passwords to the same thing.

Meanwhile you still haven't properly diagnosed what is wrong, and you are changing stuff on your system, making diagnosis of the original problem even harder.

Can you log in to 'admin' IMAP mailbox from Thunderbird? That would help clarify whether it is a webmail specific problem, or is a password or IMAP issue.

I cannot add the admin mailbox in thunberbird. wrong password

*I tried this before creating the post and the result was the same.

[Stefano]

http://wiki.contribs.org/SME_Server:Documentation:FAQ#Reset_the_root_and_admin_password

set root and admin password the same and try again

[factory]

http://wiki.contribs.org/SME_Server:Documentation:FAQ#Reset_the_root_and_admin_password

set root and admin password the same and try again

Do I need to reboot the server and use " single" or I can just use "passwd root" "passwd admin" in console.
If I don't need to use " single", do I need to reboot after using "passwd root" "passwd admin".

Thanks,

[cactus]

Do I need to reboot the server and use " single" or I can just use "passwd root" "passwd admin" in console.
If I don't need to use " single", do I need to reboot after using "passwd root" "passwd admin".

Yes, reboot toget into single user mode and reset after changing passwords. Did you even bother to read the link? This is all in the instructions. We do not provide this information for nothing... just do as instructed.

[CharlieBrady]

Do I need to reboot the server and use " single" or I can just use "passwd root" "passwd admin" in console.

No, and yes.

If I don't need to use " single", do I need to reboot after using "passwd root" "passwd admin".

No.

[CharlieBrady]

Yes, reboot toget into single user mode and reset after changing passwords.

That's only required if you don't know the current root password.

[factory]

I sync my password. Still no change in horde.

I cannot restart my server right now, but I was thinking of trying "signal-event post-upgrade" "signal-event reboot". In this bug http://bugs.contribs.org/show_bug.cgi?id=6139 it seem to have fix the problem.

"The problem is your horde DB passwords are not in sync"

***

In the meantime, I did a restore of the server in a VM(I use a 1 week old backup)(I restore on a fresh 7.5.1 install) to see if I could fix the problem on that VM.
After the restore none of my password where working and I had to use http://wiki.contribs.org/SME_Server:Documentation:FAQ#Reset_the_root_and_admin_password. After the pasword reset, I could login to horde with the admin account on the VM.

But I have a new problem. The restore didn't restore /etc/passwd. In "/home/e-smith/files/users" and server-manager all my users are there but I cannot reset there password. I get a white screen.

var/log/messages

Sep 28 11:24:26 serverA passwd(pam_unix)[5232]: user "usera" does not exist in /etc/passwd or NIS
Sep 28 11:24:29 serverA slapd[4418]: conn=7 fd=7 ACCEPT from IP=127.0.0.1:32795 (IP=0.0.0.0:389)
Sep 28 11:24:29 serverA slapd[4418]: conn=7 op=0 BIND dn="" method=128
Sep 28 11:24:29 serverA slapd[4418]: conn=7 op=0 RESULT tag=97 err=0 text=
Sep 28 11:24:29 serverA slapd[4418]: conn=7 op=1 UNBIND
Sep 28 11:24:29 serverA slapd[4418]: conn=7 fd=7 closed
Sep 28 11:25:29 serverA kernel: set_rtc_mmss: can't update from 8 to 55
Sep 28 11:26:30 serverA kernel: set_rtc_mmss: can't update from 10 to 56
Sep 28 11:27:23 serverA slapd[4418]: conn=8 fd=7 ACCEPT from IP=127.0.0.1:32798 (IP=0.0.0.0:389)
Sep 28 11:27:23 serverA slapd[4418]: conn=8 op=0 BIND dn="" method=128
Sep 28 11:27:23 serverA slapd[4418]: conn=8 op=0 RESULT tag=97 err=0 text=
Sep 28 11:27:23 serverA slapd[4418]: conn=8 op=1 UNBIND
Sep 28 11:27:23 serverA slapd[4418]: conn=8 fd=7 closed
Sep 28 11:27:31 serverA kernel: set_rtc_mmss: can't update from 11 to 57
Sep 28 11:28:32 serverA kernel: set_rtc_mmss: can't update from 13 to 58
Sep 28 11:30:17 serverA slapd[4418]: conn=9 fd=7 ACCEPT from IP=127.0.0.1:32800 (IP=0.0.0.0:389)
Sep 28 11:30:17 serverA slapd[4418]: conn=9 op=0 BIND dn="" method=128
Sep 28 11:30:17 serverA slapd[4418]: conn=9 op=0 RESULT tag=97 err=0 text=
Sep 28 11:30:17 serverA slapd[4418]: conn=9 op=1 UNBIND
Sep 28 11:30:17 serverA slapd[4418]: conn=9 fd=7 closed

[factory]

I have tried all the solution above and its still cant login to horde with the admin account.

Edit: For the restore that doesn't work, I will create another post or a bug. I don't think its related.

[factory]

Hi,

I still haven't found a way to solved this.

Problems:

• The admin account cannot log to the webmail.
• When I do a restore of the server, the passwords for the users aren't restored.

I tried:

• Changing the admin password
  
• Restarting the server
• Updating the server

Thanks,