Topic: emails from Mac users are truncated

[Nick Texidor]

Hi,

We are having problems with emails coming from our remote Mac users, I wondered if anyone could shed any light.

The Mac users send their emails via their ISP's SMTP server, however, the e-smith mail server seems to truncate the messages.  It seems to occur when text has been copied from a mac word document (or quark document), into an email, and that text includes special characters (such as the curly quotation marks, and the em and en dashes) that email will then get truncated.

We are running e-smith 5.1.2.  

Any help would be greatly appreciated, e-smith has worked well for us, but this problem is causing us major problems.

Thanks

[Patrick Hickey]

Not much detail with which to help you.

For example, how do you define Mac users? Mac OS-X which is Unix or Mac other which is not Unix.

What mail client are the "mac" users using?

If non-Unix Macintosh, what form of compression are they using, Apple Double?

Can they successfully send mail to each other via the mentioned ISP? Can they send to other sites OK?

The e-smith mail mechanism, or any mail mechanism for that matter, is pretty transparent and it's hard to imagine mail being truncated by the mail server but I suppose anything can happen!

I have five Mac users,all of which are running OS-X, and there is not truncation of any kind.My suspicion is the mail are being encoded somehow at the originating end and puking along the way.

regards,

patrick

[Micheal Kelly]

Post an example of a message that causes this problem....  without seeing an example, it's difficult to even guess as to what the problem may be.

Make sure to include two copies:  The first, an example of the whole message prior to being sent.  The second, a copy of what is received.  Headers are good too.