Topic: Creating a Greeting

[jameswilson]

Im looking to create a greeting for IVR use.
Whenever i dial *60*0001 it just rings out.

Also is there a way of importing the existing wav files we have on our current system for the prompts?

[SARK devs]

*60*0001 works fine here.   Can you run the dial again with the asterisk verbose console running and post the output here please?
 
Yes you can move existing .wav files as long as they have been sampled at the correct rate for asterisk  -  which if I remember correctly is 8 bit mono at 8khz (there is an article here on how to convert files that are at the wrong sample rate). 

http://www.voip-info.org/wiki/view/Convert+WAV+audio+files+for+use+in+Asterisk

copy your file to the pbx and save it in /var/lib/asterisk/sounds with a name of usergreetingnnnn.wav.   the nnnn is just a number between 0001 and 9999 (e.g. usergreeting1234.wav).  This will then be available for use as a sark/sail greeting.

Kind Regards

S