Dan, you need to pay attention here, not respond with the dismissiveness typical of Mitel in the last 12 months or so. I've seen exactly the same barrier when I have tried to purchase licensed product --- your website walks the visitor through a questionaire, and then dispatches the information to a phone system reseller who is 100% useless in answering MAS-related questions. Your system is broken, and needs to be fixed. Slagging people for communicating that message here, and requesting they go back through the broken channel is useless. If the right way to go is to contact you directly, then change the Mitel website to indicate YOU are the person to contact, and skip the form-filling exercise. Throwing interested customers at clueless phone sellers is a waste of marketing effort.
Yes, my advice is unsolicited, yes; it's worth what you paid for it; yes, this is not the absolutely perfect place to express it; yes, Mitel does just fine without constructive commentary, thank you very much; and everything else we've heard before. The fact remains, you do a very poor job of turning interested .org visitors into .com customers, and you all need to climb down and get focused. Very few customers will give you unlimited kindly wake-up calls....
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