Topic: WAN connection problems?

[Brandon Friedman]

Hi there
We are running E-smith 4.0. We have a WAN connection between two cities.
E-smith ip address is 196.240.100.200 - users on the other side with IP addresses 196.240.101.x are unable to recieve mail - error connection reported. They are able to ping the server.
What is the problem??? What access levels need to be changed???

Thanx

[Gordon Rowell]

Brandon Friedman wrote:

> Hi there We are running E-smith 4.0. We have a WAN connection
> between two cities. E-smith ip address is 196.240.100.200 -
> users on the other side with IP addresses 196.240.101.x are
> unable to recieve mail - error connection reported. They are
> able to ping the server. What is the problem??? What access
> levels need to be changed???

This is documented in the manual - look  for "Local Networks"

Gordon

[Brandon Friedman]

hi there ...

Well I have read the manual but everything I have done seems to be right. The users on the other network are still not able to access the server.

In the local network settings I have add:
196.240.101.0    256    subnet 255.255.255.0

All they report is a smtp error ... and they cannot access the server!!!

[Gordon Rowell]

Brandon Friedman wrote:

> hi there ...
>
> Well I have read the manual but everything I have done seems to
> be right. The users on the other network are still not able to
> access the server.
>
> In the local network settings I have add: 196.240.101.0    256
> subnet 255.255.255.0
>
> All they report is a smtp error ... and they cannot access the
> server!!!

OK - could you provide the exact error message - then we can
determine whether it is the email client or the e-smith server
which is displaying the error.

Gordon

[Brandon Friedman]

Update:

Hi there ..
We have found out that the other lan cannot ping our E-smith Server but they are able to ping other PCs on this side ...

What next>>>>>

[Gordon Rowell]

Brandon Friedman wrote:

> Update:
>
> Hi there .. We have found out that the other lan cannot ping
> our E-smith Server but they are able to ping other PCs on this
> side ...
>
> What next>>>>>

Hi Brandon,

It appears that the routing for the remote network has not been
properly configured. I've entered this as a development task which
will need investigation.

Gordon