Topic: Helpdesk system for service center

[AJ]

Hi All,

  I'm running a small repair and service center and
new to SME looking for good helpdesk /tracking and reporting software. Can someone give me some ideas please

[kmccarn]

You could check out the stuff offerred at:

http://myezserver.com/

Let me know if it works - 'cause I'm looking to implement also.

[verhoem]

Hi,

you can also look at:

http://dcl.sourceforge.net
I personaly never worked with it but,
Double Coffee Latte, sounds great
I've seen some testing of this product running SME on the internet and the critics are good.

Greetings Marcel

[gbaird]

Hello

There was a contrib somewhere by Darrel May it think
called php help desk it may fill your needs I took a look at it
but I think I was using sme 5.6 at the time but I recall
it was easy to install and worked fine some links below

http://phphelpdesk.sourceforge.net/

ftp://ftp.eelriver.com/sme-phphelpdesk-0.6.16.0-1.noarch.rpm

Follow up
I just installed it on sme 6.0.1 and it works fine
you have to use MC and go into the /opt directory and change the settings you want no / after your url ie:

http://www.domain.com/helpdesk that works fine also
set your mail server and anything else you want in the general config.php

First login is admin & admin then you can change the admin password

phphelpdesk is simple but may work for you

hope this helps

Greg

[scadax]

Try this -  http://helpdesk.oneorzero.com

Very nice helpdesk solution with ticket tracking and knowledge base.

[AJ]

Hi all,

 Just Install DCL b'cos i found How t's under SME.
Can some one got any How to's for OneZero helpdesk.

[ergozd]

How about trying SSM

http://scripts.sheddtech.com/

You can try it at http://www.ergin.dyndns.org/service/

user guest
pass guest

[wallyrp]

Good Afternoon,

Was poking around trying to secure the helpdesk. I want the users to have push buttons to create tickets but I want them to have to access the page via https. I want that page to challenge them for a username and password.

I've looked into htaccess but can't seem to get it to work correctly. I've looked at the how-to that details the instructions for requiring ssl access to i-bays and I tried to apply that to the helpdesk folder with no success. The how-to I'm referring to is located at: http://www.ibiblio.org/pub/Linux/distributions/smeserver/contribs/dmay/mitel/howto/website-access-security-howto.html

The server I'm trying to accomplish this on is running the last 6.x by Mitel.

[Buddha_Joe]

You can get issue-tracker from http://http://issue-tracker.sourceforge.net/ . I have installed it on a diffrent box before and I don't see any reason why it shouldn't work with SME. Mind you I haven't tested it yet.

[stancol]

Try this - http://helpdesk.oneorzero.com

Love this one. Install was simple and set up reasonable easy. Only problem I have is I can't get it to send emails of new tickets or anything.

You might want to email me off line if you have a solution as this isn't really an SME issue.

[Snoopyski]

Hello,

For me I use Mambo Server installed on a SME Server 6.0.1 with Support Center Component... www.globodigital.net ans www.mamboserver.com

I presently working to write a HowTo for SME Server...

Thanks !

Snoopyski

[stancol]

Mambo looks nice. If your still searching tho check out http://www.cmsmatrix.org. It compares all the different CMS available. It even lets you pick from different vendors and then you can do a head to head comparison.

[rexgaylord]

I like http://phpsupport.jynx.net/
and I have it installed on SME at http://www.tandemxo.us/phpSupport/index.php

[wallyrp]

Good Morning,

Regardless which software you use, the point of my question is, how do I lock down the folder that the helpdesk software resides in? I've been told that htaccess does this. I can put the helpdesk software in an i-bay with only local network access but, I want, as the supporting tech, to be able to access it from the outside.

I basically am trying to figure out how to lock down a folder under /home/e-smith/files/primary/html or an i-bay with one username / password. This would facilitate me putting a link on the main page to the helpdesk accessible by anyone with that information from anywhere.

[Boris]

in the ibay properties you can set "password ouside of local network" logon name will be the ibay name and password you set yourself.