Topic: SAIL IVR Menu problems in server only mode

[del]

Hi All,

I have run yum update tonight and have had a nightmare since I can't get internet access in server and gateway mode and the NIC's keep getting reversed, see here:

http://forums.contribs.org/index.php?topic=35910.0

Even in server-only mode they change around when I reboot Anyhow I am now in server only mode using a Linksys router to access the internet etc. I have forwarded all the ports I think I need and I am now struggling with my IVR menus on SAIL and I can't figure out why they have stopped working  If I dial in to SAIL PBX using my cell phone I get the message with all the options but no matter what option I choose it goes nowhere It just times out as per the setting in the IVR menu. I used to be able to call and dial an ext number anytime during the message and it would ring  But now that doesn't work either.  If I set the trunk to an ext instead of the IVR menu it rings in OK So it would seem that the tones are not being passed through, I assume this as when I dial an ext number the message just carries on playing  Could there be some port(s) that need forwarding? Any help is appreciated.

[SARK devs]

Hello Del,

Which ports have you opened and forwarded?

Selintra

[del]

Hi Selintra,

I have forwarded the following ports:

80 UDP/TCP
25 UDP/TCP
22 UDP/TCP
443 UDP/TCP
5060 UDP
4569 UDP
5036 UDP
2727 UDP
10000 - 20000 UDP

I hope you can help with this, although I really need help with the main problem after the updates so I can use server/gateway mode like I have for the last 6 six years  Thanks.

Regards
Del

[SARK devs]

Have you set your external IP address correctly in Globals?

[del]

Hi Selintra,

Thanks, for the reply  That seems to be the problem No external IP address was entered I am so use to server/gateway and this is first time I have run my main server in server only mode Just a couple of questions, does this have to be a 68.xxx.xx.xxx entry or can it be a url like mydomain.com? Second question does this mean I will have to abandon my attempts at creating a sibling with my UK buddy? At least until I can get my server back into server/gateway mode. Thanks again.

Regards,
Del

[SARK devs]

Code: [Select]

does this have to be a 68.xxx.xx.xxx entry

Pretty sure it has to be an ip and not a uri.

Code: [Select]

does this mean I will have to abandon my attempts at creating a sibling with my UK buddy?

Nope, siblings will work just fine provided 4569UDP is open and forwarded in both firewalls (yours and your buddy's).


Selintra