Hi Jay, it depends on your connection to the Internet. If you have a cable modem/DSL connection, the download link is faster than the upload link. If you are browsing the web from the local side of the e-smith server, you would be utilizing the download link with its higher bandwidth. If you are trying to hit your webmail from somewhere else on the Internet, like work or an Internet cafe, then the download to that location is traversing the upload link from your e-smith server ... nature of the beast ... you could complain to your ISP about performance and they may increase the bandwidth in your area ... but if you are not supposed to be "serving" according to your "access" agreement with them ... Later, Howard