Topic: Can't access server-manager

[mwasi]

Hi Everyone,

When I access my server-manager I recieve the following message:
---
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, admin and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.
---

I don't believe I've made any recent changes. SME just runs and runs.

I can access user password, ibays ect. just not the server-manager.

How can I check the server log? I'm a new to Linux.

Any assistance would be greatly appreciated.

Thanks,
-Mark

[Beast]

Have the same problem right NOW.........

[Beast]

Unable to see any problem in the log (messages) - only a quick look

[Beast]

The Httpd log have some info:

                                                                                             
[Thu Mar 29 19:28:46 2007] [error] [client 127.0.0.1] Compilation failed in require at /usr/lib/perl5/site_perl/esmith/FormMagick/Panel/useraccounts.pm line 2
6., referer: https://192.168.1.12/server-manager/navigation
[Thu Mar 29 19:28:46 2007] [error] [client 127.0.0.1] BEGIN failed--compilation aborted at /usr/lib/perl5/site_perl/esmith/FormMagick/Panel/useraccounts.pm li
ne 26., referer: https://192.168.1.12/server-manager/navigation
[Thu Mar 29 19:28:46 2007] [error] [client 127.0.0.1] Compilation failed in require at /etc/e-smith/web/panels/manager/cgi-bin/useraccounts line 32., referer:
 https://192.168.1.12/server-manager/navigation
[Thu Mar 29 19:28:46 2007] [error] [client 127.0.0.1] BEGIN failed--compilation aborted at /etc/e-smith/web/panels/manager/cgi-bin/useraccounts line 32., refe
rer: https://192.168.1.12/server-manager/navigation
[Thu Mar 29 19:28:46 2007] [error] [client 127.0.0.1] Premature end of script headers: useraccounts, referer: https://192.168.1.12/server-manager/navigation
[Thu Mar 29 19:29:46 2007] [error] [client 127.0.0.1] String found where operator expected at /usr/lib/perl5/site_perl/CGI/FormMagick/HTML.pm line 257, near "
joif "<br>"", referer: https://192.168.1.12/server-manager/navigation
[Thu Mar 29 19:29:46 2007] [error] [client 127.0.0.1] \t(Do you need to predeclare joif?), referer: https://192.168.1.12/server-manager/navigation
[Thu Mar 29 19:29:46 2007] [error] [client 127.0.0.1] "my" variable @labels masks earlier declaration in same scope at /usr/lib/perl5/site_perl/CGI/FormMagick
/HTML.pm line 472., referer: https://192.168.1.12/server-manager/navigation
[Thu Mar 29 19:29:46 2007] [error] [client 127.0.0.1] "my" variable $value masks earlier declaration in same scope at /usr/lib/perl5/site_perl/CGI/FormMagick/
HTML.pm line 480., referer: https://192.168.1.12/server-manager/navigation
[Thu Mar 29 19:29:46 2007] [error] [client 127.0.0.1] syntax error at /usr/lib/perl5/site_perl/CGI/FormMagick/HTML.pm line 257, near "joif "<br>"", referer: h
ttps://192.168.1.12/server-manager/navigation
[Thu Mar 29 19:29:46 2007] [error] [client 127.0.0.1] Compilation failed in require at /usr/lib/perl5/site_perl/CGI/FormMagick.pm line 24., referer: https://1
92.168.1.12/server-manager/navigation
[Thu Mar 29 19:29:46 2007] [error] [client 127.0.0.1] BEGIN failed--compilation aborted at /usr/lib/perl5/site_perl/CGI/FormMagick.pm line 24., referer: https
://192.168.1.12/server-manager/navigation
[Thu Mar 29 19:29:46 2007] [error] [client 127.0.0.1] Compilation failed in require at /usr/lib/perl5/site_perl/esmith/FormMagick.pm line 13., referer: https:
//192.168.1.12/server-manager/navigation
[Thu Mar 29 19:29:46 2007] [error] [client 127.0.0.1] BEGIN failed--compilation aborted at /usr/lib/perl5/site_perl/esmith/FormMagick.pm line 13., referer: ht
tps://192.168.1.12/server-manager/navigation
[Thu Mar 29 19:29:46 2007] [error] [client 127.0.0.1] Compilation failed in require at /usr/lib/perl5/site_perl/esmith/FormMagick/Panel/localnetworks.pm line
11., referer: https://192.168.1.12/server-manager/navigation
[Thu Mar 29 19:29:46 2007] [error] [client 127.0.0.1] BEGIN failed--compilation aborted at /usr/lib/perl5/site_perl/esmith/FormMagick/Panel/localnetworks.pm l
ine 11., referer: https://192.168.1.12/server-manager/navigation
[Thu Mar 29 19:29:46 2007] [error] [client 127.0.0.1] Compilation failed in require at /etc/e-smith/web/panels/manager/cgi-bin/localnetworks line 30., referer
: https://192.168.1.12/server-manager/navigation
[Thu Mar 29 19:29:46 2007] [error] [client 127.0.0.1] BEGIN failed--compilation aborted at /etc/e-smith/web/panels/manager/cgi-bin/localnetworks line 30., ref
erer: https://192.168.1.12/server-manager/navigation
[Thu Mar 29 19:29:46 2007] [error] [client 127.0.0.1] Premature end of script headers: localnetworks, referer: https://192.168.1.12/server-manager/navigation

[Beast]

signal-event post-upgrade
signal-event reboot


Fixed the problem for me!

[mwasi]

I tried a reboot, but it didn't work. Same problem.

At the server I can log in as admin.

How can I get to the server log file?

Any other suggestions?

Thanks so much for the replies.

-Mark

[mwasi]

signal-event post-upgrade
signal-event reboot


Fixed the problem for me!

what is "single-event post-upgrade?

Is this something you run from a Linux prompt? If so, what would I need to do? I'm new to Linux.

Thanks,
-Mark

[Rozz]

Hi there...I am a newbie to SME server and Linux:

I am having the same problem with server manager, could you please tell me to find out more about signal-event post-upgrade and reboot?

Any help is greatly appreciated.

Thanks!

[Rozz]

Mark,

I am running SME server 7.1.3, and I got server manager to work again. Here's what I did:
- log on to the server console locally
- select 4: reboot, reconfigure or shutdown this server
- choose reconfigure (this will take a while, then the server will restart itself)

at this point, I still couldn't get server-manager to work, but I also noticed the DHCP server wasn't working either, so I did this:
- log on to the server console locally
- select 4: reboot, reconfigure or shutdown this server
- choose reboot

Once the server came up the second time, everything seems to be working fine.

Hope my little experience helps.

Hans

[Stefano]

Rozz, mwasi.... what about reading sme manual?

hth

ciao
Stefano

[bpivk]

Rozz, mwasi.... what about reading sme manual?

What about doing what SME tells you to do when you install a contrib? Let me see.... Do a signal-event post-upgrade and signal-event reboot or your sistem will be in an incosisten state!?  
Jeez... some people just can't read.

[mwasi]

Rozz,

Thanks for the kind reply. Yes, I ran option 4 prior to leaving the office today. That got me to the log in screen. So, I will perform a reboot tomorrow. Looks like it's heading in the right direction. Thanks again.

nenonano/bpivk,

Dudes relax. A kind suggestion to the manual would have suffice.

Actually, when I started using SME last year the new manual wasn't ready, so I used the old instructions to get acquainted with SME. I wasn't familiar with those terms I assumed they were Linux commands as I mentioned in my earlier post.

Based on your suggestion I've visited the new documentation. Looks super. I will go over it thoroughly.

This server has been great, it just runs and runs. That why when this problem occurred I thought something bad had occur.

Thanks,
-Mark

[mwasi]

Rozz,

I did you you suggested:

My server is running SME server 7.1.2.
- log on to the server console locally
- select 4: reboot, reconfigure or shutdown this server
- choose reconfigure
then
- log on to the server console locally
- select 4: reboot, reconfigure or shutdown this server
- choose reboot

now I get a log in page, but it does not accept my log in name and password.

I tried logging into the server via the text browser a the server console same result.

From the network I can access the ibays, user-password, etc.

Any suggestions would be greatly appreciated.

Thanks all for your replies.
-Mark

[bpivk]

Reset the password using the wiki. Or even better lok at my signature and do that (post a bug).

[mwasi]

Hi bpivk,

Thank you for the reply.

I used the user-password to change my password. I was able to change my password sucessfully. I attempted to log in again to the server-manager, it still didn't work.

Any other suggestions?

Thanks
-Mark

[bpivk]

Well i wasn't refering to user-password. Did you check the FAQ. It has a howto for changing admin password.

Edit: After another look at your problem...
Post this problem to the bugtracker because (correct me if i'm wrong) you can't use the server manager or SSH but you can change admin password on the user password page.

Am i correct? If i am post a bug.

[mwasi]

Well i wasn't refering to user-password. Did you check the FAQ. It has a howto for changing admin password.

Edit: After another look at your problem...
Post this problem to the bugtracker because (correct me if i'm wrong) you can't use the server manager or SSH but you can change admin password on the user password page.

Am i correct? If i am post a bug.

bpivk,

Thanks again for the reply. So you want me to change the admin password, OK?

Just to let you know. I can log into the server console at the server. I sure there's a reason you want me to do this. I will.

Let me know otherwise.

Thanks
-Mark

[CharlieBrady]

...
[Thu Mar 29 19:29:46 2007] [error] [client 127.0.0.1] syntax error at /usr/lib/perl5/site_perl/CGI/FormMagick/HTML.pm line 257, near "joif "<br>"", referer: h
ttps://192.168.1.12/server-manager/navigation
...

That looks like a corrupted file to me - that should be "join "<br>". What does:

rpm -V perl-CGI-FormMagick

say?

Are you sure that your RAM is good?

[Rozz]

Hi Mark,

I don't know what to suggest next. Your machine is behaving much differently than mine at this point.

I have only been using SME server for a week, and am busy going over the documentation and getting familiar with it.

If I learn or see anything relevant, will let you know.

Regards,

Hans

[bpivk]

The password is ok and SHOULD NOT BE RESET if you can log into console.
Do what Charlie asks and answer his question.

[mwasi]

CharlieBrady,

Checked the memory. OK.

Ran:
 rpm -V perl-cgi-FormMagick

Result:
 Package FormMagick is not installed.

Thanks SME people for all the replies.

-Mark

[CharlieBrady]

CharlieBrady,

Checked the memory. OK.

How did you check the memory?

You should also check /var/log/messages.* for disk read or write errors.

Ran:
 rpm -V perl-cgi-FormMagick

Result:
 Package FormMagick is not installed.

Check your typing - you shouldn't be asking for it to verify FormMagick, you should be asking it to verify perl-CGI-FormMagick.

[mwasi]

CharlieBrady,

Thank you for the reply,

I used the dell diagnostic disk ... it's a dell server.

I type what you stated in your message. Is there a space between "rpm -V" or no space "rpm-V". I did it with a space.

I will try the log as you suggested. Do I just put" /var/log/messages.* " at the linux prompt?

Thanks,
-Mark

[pfloor]

CharlieBrady,

Thank you for the reply,

I used the dell diagnostic disk ... it's a dell server.

I type what you stated in your message. Is there a space between "rpm -V" or no space "rpm-V". I did it with a space.

I will try the log as you suggested. Do I just put" /var/log/messages.* " at the linux prompt?

Thanks,
-Mark

You did not type what Charlie asked you to.

You state above that you typed:
rpm -V perl-cgi-FormMagick

You need:
rpm -V perl-CGI-FormMagick

Mind the caps on CGI (not cgi) and there is a space between rpm{space}-V

[mwasi]

pfloor,

OK. Thanks.

I ran:
rpm -V perl-CGI-FormMagick

Result:
#

I just recieved the prompt.

I ran:
/var/log/messages.*

Result:
bash: /var/log/messages.20070129011202 permission denied.

Thank you for the replies guys! I have to learn this linux stuff. Maybe I'll buy Linux for Dummies for some holiday reading....

-Mark

[mwasi]

Hi SME Server People,

Any other suggestions at this point?

At this point I'm able to access the https://xxx.xxx.x.xxx/server-manager however however it doesn't allow me to log-in. It just keeps asking me for user name and password. I'm able to change the user password, that doesn't help. I have no problems accessing my folders etc. I just can't log in to the /server-manager .

Any assistance would be greatly appreciated.

Thanks,
-Mark

[bpivk]

Just to check...
You do login as admin and your password not just a user?

[mwasi]

Hi bpivk,

Thanks for the reply.

I just doubled checked. No I can't log into server-manager with user admin and password.


Thanks,
-Mark

[bpivk]

Can you log into console?

[mwasi]

Yes, I can log into the console at the server.

At the server I tried to used text browser to log into the sever-manager however it doesn't allow me.

In either sernerio I get the login screen, enter my username and password. If I enter the correct username/password a windows dialog window pops up and asks for it again. If I put an incorrect username/password it gives me an invalid username/password message and asks to ender again.

Thanks for the reply.

-Mark

[bpivk]

In either sernerio I get the login screen, enter my username and password. If I enter the correct username/password

Username is admin and does the password have any special characters?

[mwasi]

The admin ... admin to log into the console doesn't have any special charecters.

The admin user to login to the server-manager does ... a "$".

Thanks
-Mark

[mwasi]

Holy cow... I don't know what just happened but I was able to log into server-manager with "admin" and its password. I couldn't do it earilier today.

Hummmm...... should do anything special to check things out? This is super weird.

Thanks,
-Mark

[mwasi]

bpivk,

Thanks for all your help. Now at least I can get into the server-manager.

I believe in the past I used to log into the server-manger with my regular user name and password. My username was set up for the admingroup.

Now, only the admin and password gets me into server-manager. Is the normal now? I added a new user and added the user to the admingroup and the new user can't log into server-manager.

Any thoughts?

Thanks for all your assistance. I'm not sure what occured, but at least I can get into the server manager.

Thanks
-Mark

[mwasi]

bpivk,

thanks for all your help. I just checked the user guide only the admin can access server-manager. I know I was trying both my username and admin user name in the past and it wasn't allowing me to get it. I don't go in there often, because I don't need to.

Thank you again for all the replies.

-Mark

[bpivk]

Well that's why i asked you if you tryed to log in as admin. Because it doesn't matter if you set a user to have shell access the only user that can use server manager is admin.