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Koozali.org: home of the SME Server
Obsolete Releases
SME 7.x Contribs
Topic:
RTIR (Incident Response) or RT (Request Tracker) from bestpractical.com
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RTIR (Incident Response) or RT (Request Tracker) from bestpractical.com
2 Replies
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Tillebeck
76
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RTIR (Incident Response) or RT (Request Tracker) from bestpractical.com
«
on:
November 07, 2008, 09:32:19 AM »
Hi
has anyone tried to install the RT or RTIR from
http://bestpractical.com?
I found this page with a dead link to am installer:
http://www.lafferty.ca/software/sme/
(dead link:
http://distro.ibiblio.org/pub/linux/distributions/e-smith/contrib/RichLafferty/rt/
)
Nothing found in the wiki, and nothing in the forum. So I guess not. But if I go ahead installing and end up messing up a server I will blame myself for not asking in here first
BR. Anders
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David Harper
653
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Watch this space
Re: RTIR (Incident Response) or RT (Request Tracker) from bestpractical.com
«
Reply #1 on:
November 07, 2008, 09:45:28 AM »
Request Tracker requires a bazillion Perl modules and numerous other things. Unless you really require some of its more advanced features, try sticking to something simpler, like
OSTicket
.
Alternatively,
this wiki article
details how to install Cerberus Helpdesk on SME Server.
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Tillebeck
76
+0/-0
Re: RTIR (Incident Response) or RT (Request Tracker) from bestpractical.com
«
Reply #2 on:
November 07, 2008, 09:48:30 AM »
Thanks for your reply.
I will look into your suggestions. We just need some kind of acceptable ticket system. Not neccessarily the RT. Both OSTicket and Cerberus could be good choices. I will look into then.
BR. Anders
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Koozali.org: home of the SME Server
Obsolete Releases
SME 7.x Contribs
Topic:
RTIR (Incident Response) or RT (Request Tracker) from bestpractical.com