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[SOLVED] Unable to login to Horde: "Guest user is not authorized for Mail"

Offline Michail Pappas

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I tried for the first time to login to my personal webmail on v10. Other accounts work fine, from the looks of it, and no other users have reported any login issues. However I find that I am unable to login and am dropped back to the login page.

Under /var/log/horde/error.log I see the following:
Code: [Select]
Dec  2 09:19:55 mail HORDE: [horde] Login success for MYACCOUNT to horde (myserverIP) [pid 3948 on line 163 of "/usr/share/horde/login.php"]
Dec  2 09:19:55 mail HORDE: Guest user is not authorized for Mail (Host: myPCip). [pid 1588 on line 324 of "/usr/share/pear/Horde/Registry.php"]
If you'd like me to open a bug report, please let me know what you'd like me to post there.
« Last Edit: December 07, 2021, 11:30:08 AM by Michail Pappas »

Offline ReetP

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Re: Unable to login to Horde: "Guest user is not authorized for Mail"
« Reply #1 on: December 02, 2021, 10:56:07 AM »
Hmmm.

Odd that it is just you.

https://support.cpanel.net/hc/en-us/articles/360052388534-Some-users-get-a-User-not-authorized-for-mail-when-logging-into-the-Horde-Webmail-application

Just wondering if you had any special/bespoke settings in v9 that have been carried over?
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Offline Michail Pappas

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Re: Unable to login to Horde: "Guest user is not authorized for Mail"
« Reply #2 on: December 02, 2021, 12:36:04 PM »
Odd that it is just you.
Definitely. Only thing that might differentiate me is that I used to have the vacation contrib enabled for my mailbox. But it was not enabled during to upgrade from 9.2 to 10. Or afterwards for that matter.

Quote
https://support.cpanel.net/hc/en-us/articles/360052388534-Some-users-get-a-User-not-authorized-for-mail-when-logging-into-the-Horde-Webmail-application
From what I can see there and if I understand correctly, instructions are addressing a global loss of access and not a per-user inability to login.

Offline Jean-Philippe Pialasse

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Re: Unable to login to Horde: "Guest user is not authorized for Mail"
« Reply #3 on: December 02, 2021, 01:22:44 PM »
try to access with your credentials to something else like imap, user manager


have you really used your account name or a pseudonyme to it ?

account or full email ?

any accent, or non basic characters?

Offline Michail Pappas

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Re: Unable to login to Horde: "Guest user is not authorized for Mail"
« Reply #4 on: December 03, 2021, 11:32:30 AM »
Hey Jean!

Let me first add that I can not login to webmail even with the admin account...

try to access with your credentials to something else like imap, user manager
I can send and receive mail for my own account via Secure SMTP and Secure POP without an issue.

Quote
have you really used your account name or a pseudonyme to it ?
Username

Quote
account or full email ?
If you mean whether I've tried with username or username@domain, I've tried both.

Quote
any accent, or non basic characters?
Definitely not, I'm not (such) a fool :)

Offline Jean-Philippe Pialasse

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Re: Unable to login to Horde: "Guest user is not authorized for Mail"
« Reply #5 on: December 04, 2021, 01:35:12 PM »
any template custom?


seems a repetition, but any non standard characters in the password.  IMAP, used for login does not handle it, even if working to log to manager.  But this was already the case for sme9

please report log of message, dovecot, auth and audit when trying to log in.
« Last Edit: December 04, 2021, 01:36:56 PM by Jean-Philippe Pialasse »

Offline Michail Pappas

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Re: Unable to login to Horde: "Guest user is not authorized for Mail"
« Reply #6 on: December 07, 2021, 11:29:54 AM »
I've cleared my firefox cookies and I was able to login just fine.  :roll:

Consider "issue" solved.

Offline ReetP

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Re: [SOLVED] Unable to login to Horde: "Guest user is not authorized for Mail"
« Reply #7 on: December 07, 2021, 12:06:28 PM »
Quote
Definitely not, I'm not (such) a fool

Quote
I've cleared my firefox cookies and I was able to login just fine.  :roll:

Happens to everyone.... :lol:
...
1. Read the Manual
2. Read the Wiki
3. Don't ask for support on Unsupported versions of software
4. I have a job, wife, and kids and do this in my spare time. If you want something fixed, please help.

Bugs are easier than you think: http://wiki.contribs.org/Bugzilla_Help

If you love SME and don't want to lose it, join in: http://wiki.contribs.org/Koozali_Foundation

Offline Michail Pappas

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Re: [SOLVED] Unable to login to Horde: "Guest user is not authorized for Mail"
« Reply #8 on: December 07, 2021, 12:46:13 PM »
Busted aight :D