Topic: no access to contribs using static ip

[fixit]

I am having trouble accessing contribs.org using my static ip, once i remove my static ip address, i can view contribs and email contribs.

so i assume maybe my ip address has been black listed or does anyone else have any ideas as to why i cannot view contribs using static ip

i have checked everything on my end. i.e, virus scanner, firewall, spam filter, router and found nothing that could be blocking contribs, because if it were blocking contribs completely, i would not be able to write this message no matter what ip address i was using.

So my assumption is that my static ip address has been black listed, unless someone else could come up with a better reason as to why my static ip cannot access contribs.

  confused

[raem]

fixit

> once i remove my static ip address, i can view contribs and email contribs.

Exactly where are you removing this IP address from ?

Please tell us the details in server manager Review configuration panel.

[fixit]

I remove the static ip from the adsl router

[Smitro]

can you access anything through the router once you change this?

[raem]

fixit

Please tell us the details in the Server Manager/Review configuration panel

[fixit]

Review configuration
Networking Parameters
Server Mode servergateway
Local IP address / subnet mask 10.0.1.1/255.255.255.0
External IP address / subnet mask 10.0.0.1/255.0.0.0
Gateway 10.0.0.138
Additional local networks 10.0.1.0/255.255.255.0
DHCP server enabled
Beginning of DHCP address range 10.0.1.65
End of DHCP address range 10.0.1.250

This all was working great a couple of weeks ago

can do traceroute and ping with static ip, but not view web pages from contribs or email contribs.

looked at firewall, no mention of contribs being blocked.

hope this info might shed some light

[fixit]

Traceroute with static ip, I assume that the * down the bottom mean something

traceroute to contribs.org (207.182.33.10), 30 hops max, 40 byte packets
 1  FastEthernet6-0.civ-service1.Canberra.telstra.net (203.50.1.65)  0.282 ms  0.174 ms  0.269 ms
 2  GigabitEthernet3-0.civ-core2.Canberra.telstra.net (203.50.10.129)  0.749 ms  0.532 ms  0.762 ms
 3  GigabitEthernet2-2.dkn-core1.Canberra.telstra.net (203.50.6.126)  0.546 ms  0.859 ms  0.432 ms
 4  Pos4-1.ken-core4.Sydney.telstra.net (203.50.6.69)  4.808 ms  5.125 ms  5.019 ms
 5  10GigabitEthernet3-0.pad-core4.Sydney.telstra.net (203.50.6.86)  5.298 ms  4.987 ms  5.277 ms
 6  GigabitEthernet2-2.syd-core01.Sydney.net.reach.com (203.50.13.38)  5.296 ms  5.393 ms  5.348 ms
 7  i-12-3.wil-core02.net.reach.com (202.84.249.205)  153.596 ms  153.717 ms  153.607 ms
 8  i-6-2.wil04.net.reach.com (202.84.251.186)  153.554 ms  153.552 ms  153.606 ms
 9  reach.ar1.LAX2.gblx.net (208.50.13.237)  154.047 ms  154.971 ms  154.261 ms
10  so1-0-0-2488M.ar4.PHX1.gblx.net (67.17.68.26)  163.713 ms  164.185 ms  164.625 ms
11  Limelight-Content-Phoenix.ge-3-2-0.ar4.PHX1.gblx.net (208.51.41.230)  163.834 ms  164.335 ms  163.974 ms
12  login-gx-oc3.so2-2-2.jr1.phx1.llnw.net (69.28.139.246)  187.411 ms  185.632 ms  185.728 ms
13  t2-0.Tucson-enss1.t3.LOGIN.COM (204.17.35.106)  185.826 ms  186.289 ms  187.519 ms
14  Core-GW.Opus1.COM (207.182.35.58)  188.284 ms  186.667 ms  187.396 ms
15  DSL-GW3.Opus1.COM (204.27.149.14)  191.029 ms  189.659 ms  190.425 ms
16  coleman-Rstrat-T1.Opus1.NET (207.182.63.246)  265.775 ms  348.69 ms  331.362 ms
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *

[raem]

fixit

> Review configuration

What is the setting for DNS Server ?


> This all was working great a couple of weeks ago

So what have you changed since then ?


Why are you using Public IP's 10.x.x,xx on your local network rather than Private IP's 192.xxx,xx,xx ?

[fixit]

Review configuration
Networking Parameters
Server Mode servergateway
Local IP address / subnet mask 10.0.1.1/255.255.255.0
External IP address / subnet mask 10.0.0.1/255.0.0.0
Gateway 10.0.0.138
Additional local networks 10.0.1.0/255.255.255.0
DHCP server enabled
Beginning of DHCP address range 10.0.1.65
End of DHCP address range 10.0.1.250
Server names
DNS server 10.0.1.1
Web server www.fixitcomputers.com.au
Proxy server proxy.fixitcomputers.com.au:3128
FTP server ftp.fixitcomputers.com.au
SMTP, POP, and IMAP mail servers mail.fixitcomputers.com.au

[raem]

ping 61.9.129.4  gets a reply OK, what IP is that ?

ping www.fixitcomputers.com.au time outs

ping 61.9.212.66 times out

[fixit]

my ping will time out because I can not access contribs with it, the other ip's you mentioned are telstras ip's

at this stage I still think that my ip has been black listed for some reason.

I have spent about 3 weeks trying to figure out why, called my isp and asked around then finally post questions on contribs and emailed garret @ ruffdogs & still no closer to finding a answer.

changed settings on adsl router, removed sme server & reinstalled sme serveral times & it's always the same.

The only thing left to do is change my static ip, it's pretty OBVIOUS THAT IS HAS BEEN BLACK LISTED

[jackl]

fixit
Are you using an Alcatel Speedtouch adsl router?

Regards
Jack

[fixit]

yes it is, why????

[jackl]

fixit,

I recognised it from your ip configuration
change the router to bridgeing mode might solve your problem.
The gateway address of 10.0.0.138 was the giveaway if you set the speedtouch to bridge mode then your external ip address provided by your ISP should appear as the gateway address and this should solve your problems.
I am assuming here that you are using PPPOE and have made no other changes to the Speedtouch router. Believe it or not despite being a static address it is usually assigned to your line dynamically by your ISP it just makes sure you get the specified address everytime you connect. So remove any static address settings you have set in the router, and set it to dhcp on WAN side and bridging mode. Set your SME to PPPoe with password, do not set the SME to dhcp or static ip, and your static address from your isp should appear on eth1, and not on your router.
The way you have it configured at the moment makes it difficult for DNS to function correctly.

Regards
Jack

ps   Warning do not use this method with M$ Servers

[fixit]

thanks jack, i will give this a try & see how i go

Thanks for your respone and to Ray as well

Russell

[jackl]

Russell

Any Joy?

Regards
Jack.

[fixit]

Hi Jack, I have tried a few things without success.

I set SME to PPPoe with password, & I also removed the dhcp & static ip from SME

I am not familiar with setting dhcp on WAN side and bridging mode on the speedtouch 510.

if you have some knowledge of the speedtouch settings of where to change them or how to configure the speedtouch 510 I would greatly appreciate the help.

I rang telstra bigpond (my isp) if i could change my static ip, they told me that my static ip was related to my phone number, so in order to change my static ip i have to change my phone number, that's just great. LOL thats out the question then.

Thanks, Russell

[KelvinLee]

Hi fixit,

As posted by Jack, you need to change your Speedtouch modem from Router mode to Bridge mode.

Details on doing this can be found from the Speedtouch manual.

http://www.speedtouchdsl.com/pdf/Manuals/510-530-516-536-546/v4/E-SIT-CTC-20030306-0003_v3.0_public.pdf

Look around page 43 onwards.


Your current setup is called double NATing (as the Speedtouch does NAT once, the the SME server NATs the connection again before reaching your LAN stations). This can lead to problems down the track.

Set SME as Server and Gateway and use PPoE login to get to your Telstra account. You do not need to tell SME that you are on a static IP address. That part is done by Telstra automatically whenever your server logs in (Telstra basically just assigns the same IP address to you by DHCP every time your login - that's how Static IP works with them and quite a number of ISPs).

BTW Ray, the following are all Private IP addresses (not just 192.168.x.x) :-

Class A: 10.0.0.0 - 10.255.255.255
(Subnet mask: 255.0.0.0)
Class B: 172.16.0.0 - 172.31.255.255
(Subnet mask: 255.255.0.0)
Class C: 192.168.0.0 - 192.168.255.255
(Subnet mask: 255.255.255.0)

Cheers.

Kelvin

[raem]

Thanks Kelvin (I think I read it as 100.x.x.x rather than 10.x.x.x)

[CharlieBrady]

I recognised it from your ip configuration
change the router to bridgeing mode might solve your problem.
...
So remove any static address settings you have set in the router, and set it to dhcp on WAN side and bridging mode.

In bridging mode the router/modem won't use DHCP on the WAN side. It won't have an IP address itself; it'll just relay PPPoE between the ISP and the SME server.

[jackl]

Charlie,
 My apologies you are correct.

Russell,
your isp can technically change your ip address it is most likely they have no administration process to deal with this request.
 Still try the speedtouch in bridge mode and let the SME handle the PPPoE and it should work fine.
Use ifconfig to see if your static ip address appears on ppp0

Regards
Jack

[fixit]

ok i have done everything you guys have said to do, but still have the same problem, still no access to contribs.

I changed the router to bridgeing mode so sme does everything.

what can i try now.

could it possibly be that my ip has been black listed for some reason

[raem]

First of all drop the notion that your IP has been blacklisted (ie RBL listed), if it was then that would only affect mail that othert people receive from you.

Your server configuration and router setup is the issue.

Post your current server configuration details again.

When I browse to your site I get:

While trying to retrieve the URL: http://www.fixitcomputers.com.au/

The following error was encountered:

Connection Failed
The system returned:

    (113) No route to host

[fixit]

Hi Ray, The reason why u can not view fixitcomputers.com.au is because I'm not using my static ip, this is so i can go to contribs or email anyone @contribs.

I will post the configuration of server in next message as i have to reconfig sme to do this, change back to static.

so if you want to try and ping, trace route or view www.fixitcomputers.com.au, now might be your chance.

Regards, Russell

[raem]

Browsing to www.fixitcomputers.com.au resolves OK
I get the web page for
Bundaberg Fix-IT Computers
Mobile Computer Service
Website still under construction

************************************

ping www.fixitcomputers.com.au

PING fixitcomputers.com.au (61.9.212.66) from xxx.xxx.xxx.xxx : 56(84) bytes of data.
64 bytes from CPE-61-9-212-66.qld.bigpond.net.au (61.9.212.66): icmp_seq=1 ttl=46 time=88.9 ms

************************************

ping 61.9.212.66

PING 61.9.212.66 (61.9.212.66) from xxx.xxx.xxx.xxx : 56(84) bytes of data.
64 bytes from 61.9.212.66: icmp_seq=1 ttl=46 time=84.8 ms

*************************************

traceroute www.fixitcomputers.com.au

traceroute to fixitcomputers.com.au (61.9.212.66), 30 hops max, 38 byte packets
 1  xxx-xxx-xxx-xxx-xxx.xxxx.xxx.xx (xxx.xxx.xxx.xxx)  15.913 ms  15.058 ms  18.346 ms
 2  172.31.217.38 (172.31.217.38)  15.173 ms  15.161 ms  16.363 ms
 3  syd-nxg-ibo-zeu-1-gi-1-2.tpgi.com.au (220.244.229.9)  16.586 ms  14.897 ms  13.191 ms
 4  syd-nxg-ibo-l3-ge-0-2.tpgi.com.au (220.244.229.132)  12.910 ms  15.400 ms  13.192 ms
 5  syd-nxg-ibo-tit-ge-0-1.tpgi.com.au (220.244.226.1)  13.152 ms  15.399 ms  13.435 ms
 6  syd-nxg-ibo-ero-ge-1-0.tpgi.com.au (203.58.24.129)  16.830 ms  15.429 ms  16.396 ms
 7  202.139.78.13 (202.139.78.13)  17.336 ms  15.310 ms  16.442 ms
 8  GE-WAN3-1.un2.optus.net.au (203.202.36.9)  16.951 ms  18.004 ms  16.371 ms
 9  gigabitethernet4-3.ken12.sydney.telstra.net (139.130.2.65)  16.944 ms  15.026 ms  16.240 ms
10  10GigabitEthernet15-0.ken-core4.Sydney.telstra.net (203.50.20.1)  21.330 ms  16.652 ms  17.219 ms
11  10GigabitEthernet12-0.chw-core2.Sydney.telstra.net (203.50.6.42)  16.577 ms  15.194 ms  16.396 ms
12  Pos9-0.exi-core1.Melbourne.telstra.net (203.50.6.38)  31.463 ms  32.301 ms  32.396 ms
13  GigabitEthernet2-7.exi1.Melbourne.telstra.net (203.50.77.14)  33.702 ms  31.485 ms  32.954 ms
14  broadb1.lnk.telstra.net (139.130.94.126)  32.964 ms  31.412 ms  32.964 ms
15  61.9.129.4 (61.9.129.4)  31.572 ms  31.152 ms  33.224 ms
16  61.9.128.147 (61.9.128.147)  33.167 ms  33.621 ms  33.436 ms

*****************************************

[raem]

In the configuration that provides external access to your site, can you ping contribs.org by URL and IP ?

[fixit]

I did a trace route with dynamic and static using both xp and sme. also here is my Networking Parameters

Server Mode: servergateway
Local IP address/subnetmask 192.168.1.1/255.255.255.0
External IP address/subnet mask: 61.9.212.66

Additional local networks 192.168.1.0/255.255.255.0

DHCP server: enabled
Beginning of DHCP address range   192.168.1.65
End of DHCP address range   192.168.1.250

Server names
DNS server   192.168.1.1
Web server   www.fixitcomputers.com.au
Proxy server   proxy.fixitcomputers.com.au:3128
FTP server   ftp.fixitcomputers.com.au
SMTP, POP, and IMAP mail servers mail.fixitcomputers.com.au

Domain information
Primary domain   fixitcomputers.com.au
Virtual domains   fixitcomputers.com.au

Primary web site http://www.fixitcomputers.com.au
Server manager   http://fixit/server-manager/
User password panel http://fixit/user-password/

Email Addresses useraccount@fixitcomputers.com.aufirstname.lastname@fixitcomputers.com.aufirstname_lastname@fixitcomputers.com.au

here is what i got with the trace routes

Trace route using dynamic ip in XP

Tracing route to contribs.org [207.182.33.10] over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  fixit.fixitcomputers.com.au [192.168.1.1]
  2    23 ms    22 ms    22 ms  172.31.142.24
  3    21 ms    23 ms    22 ms  172.31.170.6
  4    22 ms    22 ms    19 ms  61.9.208.139
  5    20 ms    19 ms    19 ms  CPE-61-9-210-6.qld.bigpond.net.au [61.9.210.6]
  6    21 ms    20 ms    19 ms  GigabitEthernet3-3.woo4.Brisbane.telstra.net [139.130.239.249]
  7    21 ms    22 ms    19 ms  GigabitEthernet6-0.woo-core1.Brisbane.telstra.net [203.50.51.129]
  8    30 ms    33 ms    33 ms  Pos5-0.ken-core4.Sydney.telstra.net [203.50.6.221]
  9    34 ms    33 ms    32 ms  10GigabitEthernet3-0.pad-core4.Sydney.telstra.net [203.50.6.86]
 10    33 ms    32 ms    33 ms  GigabitEthernet2-2.syd-core01.Sydney.net.reach.com [203.50.13.38]
 11   182 ms   181 ms   182 ms  i-6-1.wil-core02.net.reach.com [202.84.249.201]
 12   183 ms   182 ms   181 ms  i-6-2.wil04.net.reach.com [202.84.251.186]
 13   183 ms   181 ms   181 ms  lax-brdr-01.inet.qwest.net [205.171.4.53]
 14   182 ms   182 ms   182 ms  lax-core-02.inet.qwest.net [205.171.19.41]
 15   195 ms   196 ms   194 ms  bur-core-01.inet.qwest.net [205.171.8.42]
 16   218 ms   218 ms   218 ms  tmp-core-01.inet.qwest.net [205.171.8.2]
 17   201 ms   201 ms   202 ms  phv-edge-01.inet.qwest.net [205.171.129.86]
 18   227 ms   224 ms   225 ms  65.121.93.134
 19   226 ms   223 ms   225 ms  t2-0.Tucson-enss1.t3.login.com [204.17.35.106]
 20   227 ms   225 ms   225 ms  Core-GW.Opus1.COM [207.182.35.58]
 21   229 ms   228 ms   229 ms  DSL-GW3.Opus1.COM [204.27.149.14]
 22   233 ms   235 ms   234 ms  coleman-Rstrat-T1.Opus1.NET [207.182.63.246]
 23   233 ms   234 ms   236 ms  gpl.contribs.org [207.182.33.10]

Trace complete.
Trace route using dynamic ip in SME

[root@fixit root]# traceroute contribs.org
traceroute to contribs.org (207.182.33.10), 30 hops max, 38 byte packets
 1  172.31.142.24 (172.31.142.24)  19.402 ms  40.703 ms  17.314 ms
 2  172.31.170.6 (172.31.170.6)  20.210 ms  19.044 ms  21.028 ms
 3  61.9.208.139 (61.9.208.139)  17.486 ms  18.798 ms  17.106 ms
 4  CPE-61-9-210-6.qld.bigpond.net.au (61.9.210.6)  18.918 ms  19.259 ms  16.576
 ms
 5  GigabitEthernet3-3.woo4.Brisbane.telstra.net (139.130.239.249)  16.522 ms  1
8.722 ms  16.570 ms
 6  GigabitEthernet6-0.woo-core1.Brisbane.telstra.net (203.50.51.129)  32.058 ms
  16.506 ms  16.579 ms
 7  Pos5-0.ken-core4.Sydney.telstra.net (203.50.6.221)  27.119 ms  29.132 ms  29
.881 ms
 8  10GigabitEthernet3-0.pad-core4.Sydney.telstra.net (203.50.6.86)  30.820 ms
29.348 ms  29.404 ms
 9  GigabitEthernet2-2.syd-core01.Sydney.net.reach.com (203.50.13.38)  30.324 ms
  32.561 ms  29.150 ms
10  i-6-1.wil-core02.net.reach.com (202.84.249.201)  177.661 ms  178.382 ms  178
.482 ms
11  i-6-2.wil04.net.reach.com (202.84.251.186)  178.846 ms  177.976 ms  178.894
ms
12  lax-brdr-01.inet.qwest.net (205.171.4.53)  178.636 ms  178.881 ms  178.461 m
s
13  lax-core-02.inet.qwest.net (205.171.19.41)  180.108 ms  179.880 ms  180.184
ms
14  bur-core-01.inet.qwest.net (205.171.8.42)  192.196 ms  190.480 ms  189.282 m
s
15  tmp-core-01.inet.qwest.net (205.171.8.2)  217.570 ms  214.124 ms  214.925 ms
16  phv-edge-01.inet.qwest.net (205.171.129.86)  197.309 ms  198.510 ms  200.025
 ms
17  65.121.93.134 (65.121.93.134)  221.452 ms  221.113 ms  222.456 ms
18  t2-0.Tucson-enss1.t3.LOGIN.COM (204.17.35.106)  222.662 ms  223.891 ms  222.
430 ms
19  Core-GW.Opus1.COM (207.182.35.58)  221.694 ms  221.084 ms  221.477 ms
20  DSL-GW3.Opus1.COM (204.27.149.14)  226.351 ms  226.377 ms  226.109 ms
21  coleman-Rstrat-T1.Opus1.NET (207.182.63.246)  230.816 ms  233.281 ms  230.55
5 ms
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30   * * *

 
Trace route using static ip xp

Tracing route to contribs.org [207.182.33.10]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  fixit.fixitcomputers.com.au [192.168.1.1]
  2    50 ms    49 ms    49 ms  61.9.128.251
  3    50 ms    49 ms    49 ms  adelaide-atm.vic.bigpond.net.au [61.9.128.145]
  4    49 ms    49 ms    49 ms  61.9.129.6
  5    48 ms    49 ms    50 ms  GigabitEthernet2-10.exi2.Melbourne.telstra.net [139.130.0.5]
  6    48 ms    49 ms    49 ms  GigabitEthernet2-9.exi1.Melbourne.telstra.net [203.50.77.33]
  7    51 ms    49 ms    49 ms  GigabitEthernet2-0.exi-core1.Melbourne.telstra.net [203.50.77.17]
  8    65 ms    66 ms    66 ms  Pos15-0.chw-core2.Sydney.telstra.net [203.50.6.37]
  9    66 ms    65 ms    66 ms  InterfaceA.oxf-core1.Sydney.telstra.net [203.50.6.2]
 10    65 ms    65 ms    65 ms  GigabitEthernet6-0.syd-core04.Sydney.net.reach.com [203.50.13.34]
 11    67 ms    66 ms    65 ms  i-5-0.syd-core02.net.reach.com [202.84.144.249]
 12   213 ms   214 ms   215 ms  i-0-0.wil-core02.net.reach.com [202.84.144.101]
 13   213 ms   215 ms   215 ms  i-6-2.wil04.net.reach.com [202.84.251.186]
 14   215 ms   214 ms   214 ms  lax-brdr-01.inet.qwest.net [205.171.4.53]
 15   219 ms   213 ms   215 ms  lax-core-02.inet.qwest.net [205.171.19.41]
 16   240 ms   241 ms   238 ms  bur-core-01.inet.qwest.net [205.171.8.42]
 17   231 ms   232 ms   231 ms  tmp-core-01.inet.qwest.net [205.171.8.2]
 18   255 ms   252 ms   251 ms  phv-edge-01.inet.qwest.net [205.171.129.86]
 19   256 ms   257 ms   258 ms  65.121.93.134
 20   240 ms   237 ms   240 ms  t2-0.Tucson-enss1.t3.login.com [204.17.35.106]
 21   243 ms   244 ms   244 ms  Core-GW.Opus1.COM [207.182.35.58]
 22   243 ms   241 ms   241 ms  DSL-GW3.Opus1.COM [204.27.149.14]
 23   271 ms   268 ms   267 ms  coleman-Rstrat-T1.Opus1.NET [207.182.63.246]
 24   267 ms   270 ms   270 ms  gpl.contribs.org [207.182.33.10]

Trace complete.

 
Trace route using static ip SME


Welcome to SME Server 6.6
[root@fixit root]# traceroute contribs.org
traceroute to contribs.org (207.182.33.10), 30 hops max, 38 byte packets
 1  61.9.128.251 (61.9.128.251)  47.601 ms  44.657 ms  46.875 ms
 2  adelaide-atm.vic.bigpond.net.au (61.9.128.145)  46.320 ms  45.603 ms  45.413
 ms
 3  61.9.129.6 (61.9.129.6)  46.583 ms  46.128 ms  45.911 ms
 4  GigabitEthernet2-10.exi2.Melbourne.telstra.net (139.130.0.5)  46.578 ms  45.
436 ms  46.380 ms
 5  GigabitEthernet2-9.exi1.Melbourne.telstra.net (203.50.77.33)  45.850 ms  46.
119 ms  46.170 ms
 6  GigabitEthernet2-0.exi-core1.Melbourne.telstra.net (203.50.77.17)  46.084 ms
  45.814 ms  45.653 ms
 7  Pos15-0.chw-core2.Sydney.telstra.net (203.50.6.37)  61.865 ms  62.112 ms  63
.159 ms
 8  InterfaceA.oxf-core1.Sydney.telstra.net (203.50.6.2)  62.611 ms  62.142 ms
62.426 ms
 9  GigabitEthernet6-0.syd-core04.Sydney.net.reach.com (203.50.13.34)  63.326 ms
  62.133 ms  63.151 ms
10  i-5-0.syd-core02.net.reach.com (202.84.144.249)  62.350 ms  62.420 ms  63.59
8 ms
11  i-0-0.wil-core02.net.reach.com (202.84.144.101)  210.420 ms  211.172 ms  211
.740 ms
12  i-6-2.wil04.net.reach.com (202.84.251.186)  211.599 ms  209.644 ms  211.487 ms
13  lax-brdr-01.inet.qwest.net (205.171.4.53)  212.132 ms  212.885 ms  213.435 ms
14  lax-core-02.inet.qwest.net (205.171.19.41)  213.699 ms  211.801 ms  211.165 ms
15  bur-core-01.inet.qwest.net (205.171.8.42)  238.954 ms  236.682 ms  234.246 ms
16  tmp-core-01.inet.qwest.net (205.171.8.2)  228.832 ms  229.449 ms  229.335 ms
17  phv-edge-01.inet.qwest.net (205.171.129.86)  246.816 ms  246.779 ms  248.552 ms
18  65.121.93.134 (65.121.93.134)  254.712 ms  253.963 ms  256.177 ms
19  t2-0.Tucson-enss1.t3.LOGIN.COM (204.17.35.106)  276.167 ms  435.286 ms  424.935 ms
20  Core-GW.Opus1.COM (207.182.35.58)  241.937 ms  240.612 ms  241.396 ms
21  DSL-GW3.Opus1.COM (204.27.149.14)  239.953 ms  240.020 ms  237.240 ms
22  coleman-Rstrat-T1.Opus1.NET (207.182.63.246)  288.689 ms  278.762 ms  263.808 ms
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *

[Quail_Linux]

Hi,

This is what i got when i ping and traceroute your domain.

ping www.fixitcomputers.com.au

Pinging fixitcomputers.com.au [61.9.212.66] with 32 bytes of data:

Reply from 61.9.129.5: TTL expired in transit.
Reply from 61.9.129.5: TTL expired in transit.
Reply from 61.9.129.5: TTL expired in transit.
Reply from 61.9.129.5: TTL expired in transit.

Ping statistics for 61.9.212.66:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

tracert www.fixitcomputers.com.au

Tracing route to fixitcomputers.com.au [61.9.212.66]
over a maximum of 30 hops:

  1    17 ms     3 ms     3 ms  xxxxx-xxxxx.localdomain [xxx.xxx.xxx.xxx]
  2    50 ms    40 ms    49 ms  vpdn.tsw01-wick-bne.comindico.com.au [203.194.30.234]
  3    48 ms    44 ms    45 ms  ge8-0-0.cor01-waym-adl.comindico.com.au [203.220.236.61]
  4    76 ms    67 ms    65 ms  pos2-1.cor02-kent-syd.comindico.com.au [203.194.1.21]
  5    68 ms    65 ms    67 ms  pos1-3.bdr03-kent-syd.comindico.com.au [203.194.28.249]
  6    70 ms    66 ms    67 ms  POS2-1-0.un1.optus.net.au [202.139.129.221]
  7    64 ms    66 ms    65 ms  GE-WAN3-4.un2.optus.net.au [203.202.36.137]
  8    70 ms    64 ms    65 ms  gigabitethernet4-3.ken12.sydney.telstra.net [139.130.2.65]
  9    69 ms    66 ms    65 ms  10GigabitEthernet15-0.ken-core4.Sydney.telstra.net [203.50.20.1]
 10    69 ms    62 ms    65 ms  10GigabitEthernet12-0.chw-core2.Sydney.telstra.net [203.50.6.42]
 11    80 ms    78 ms    79 ms  Pos9-0.exi-core1.Melbourne.telstra.net [203.50.6.38]
 12    81 ms    78 ms    77 ms  GigabitEthernet2-7.exi1.Melbourne.telstra.net [203.50.77.14]
 13    83 ms    78 ms    77 ms  bpber001.lnk.telstra.net [139.130.0.14]
 14    79 ms    76 ms    79 ms  61.9.129.5
 15    79 ms    81 ms    79 ms  61.9.129.4
 16    79 ms    79 ms    81 ms  61.9.129.5
 17    77 ms    79 ms    77 ms  61.9.129.4
 18    83 ms    77 ms    81 ms  61.9.129.5
 19    79 ms    77 ms    79 ms  61.9.129.4
 20    77 ms    78 ms    79 ms  61.9.129.5
 21    81 ms    79 ms    77 ms  61.9.129.4
 22    81 ms    75 ms    79 ms  61.9.129.5
 23    78 ms    79 ms    79 ms  61.9.129.4
 24    77 ms    76 ms    81 ms  61.9.129.5
 25    78 ms    79 ms    81 ms  61.9.129.4
 26    77 ms    77 ms    81 ms  61.9.129.5
 27    79 ms    75 ms    81 ms  61.9.129.4
 28    80 ms    79 ms    77 ms  61.9.129.5
 29    83 ms    76 ms    79 ms  61.9.129.4
 30    76 ms    81 ms    79 ms  61.9.129.5

Trace complete.

HTH

[raem]

Does your configuration also need a Gateway IP ?
I'm not sure if that's needed with your setup, but with bridged modem & a static IP I have one (issued by my ISP)
eg
Networking Parameters
Server Mode servergateway
Local IP address / subnet mask 192.168.1.1/255.255.255.0
External IP address / subnet mask xxx.xxx.xxx.zz2/255.255.255.252
Gateway xxx.xxx.xxx.zz1
Additional local networks 192.168.1.0/255.255.255.0
DHCP server enabled
Beginning of DHCP address range 192.168.1.65
End of DHCP address range 192.168.1.250
Server names
DNS server 192.168.1.1
Web server www.xxxx.xxx
Proxy server proxy.xxxx.xxx:3128
FTP server ftp.xxxx.xxx
SMTP, POP, and IMAP mail servers mail

[jackl]

Russell,

Have you tried your static ip on a desktop/laptop with no SME?
Leave the speedtouch in bridge mode create a broadband dialup connection in XP using the connection wizard, connect it directly to the ethernet port of the speed touch, Activate the connection and see what happens.

Regards,
Jackl

ps I'm not familiar with that model of speedtouch, we have mainly used speedtouch pro's...  does it have an ethernet port or is it a usb model or both?

[fixit]

Jackl, I have tried just about everything, yes i have tried the bridging modem technique with xp and sme, which is what i left it on now.

I tried everything that everyone has recommened to do and still the same problem, the page just displays no error messages, no test at all just a blank page, nothing else.

I contacted my isp and gave the trace route info with static and dynamic ip info as shown below. the difference between the two is from hop 2 to 12 but they still both end up @ contribs, yet no can tell me what the problem is, yet????

If i didn't have sme as my server i wouldn't care, but since i like using sme it has become important that i can visit contribs when i need info and not have to keep removing my static ip for a visit to contribs, gets annoying afyer a while


Static IP

Tracing route to contribs.org [207.182.33.10]over a maximum of 30 hops:  

1    <1 ms    <1 ms    <1 ms  fix.fixitcomputers.com.au [192.168.1.1]  
2    50 ms    49 ms    49 ms  61.9.128.250  
3    49 ms    49 ms    49 ms  adelaide-atm.vic.bigpond.net.au [61.9.128.145]  
4    48 ms    50 ms    49 ms  61.9.129.6  
5    49 ms    49 ms    48 ms  GigabitEthernet2-10.exi2.Melbourne.telstra.net [139.130.0.5]  
6    48 ms    49 ms    49 ms  GigabitEthernet2-9.exi1.Melbourne.telstra.net [203.50.77.33]  
7    51 ms    49 ms    49 ms  GigabitEthernet2-0.exi-core1.Melbourne.telstra.net [203.50.77.17]  
8    63 ms    66 ms    65 ms  Pos15-0.chw-core2.Sydney.telstra.net [203.50.6.37]  
9    65 ms    65 ms    66 ms  InterfaceA.oxf-core1.Sydney.telstra.net [203.50.6.2]  
10    66 ms    67 ms    65 ms  GigabitEthernet6-0.syd-core04.Sydney.net.reach.com [203.50.13.34]  
11    64 ms    66 ms    65 ms  i-5-0.syd-core02.net.reach.com [202.84.144.249]  
12   214 ms   215 ms   215 ms  i-0-0.wil-core02.net.reach.com [202.84.144.101]  
13   214 ms   215 ms   214 ms  i-6-2.wil04.net.reach.com [202.84.251.186]  
14   215 ms   215 ms   215 ms  lax-brdr-01.inet.qwest.net [205.171.4.53]  
15   215 ms   215 ms   214 ms  lax-core-02.inet.qwest.net [205.171.19.41]  
16   225 ms   226 ms   225 ms  bur-core-01.inet.qwest.net [205.171.8.42]  
17   250 ms   251 ms   251 ms  tmp-core-01.inet.qwest.net [205.171.8.2]  
18   236 ms   237 ms   235 ms  phv-edge-01.inet.qwest.net [205.171.129.86]  
19   243 ms   241 ms   250 ms  65.121.93.134  
20   258 ms   258 ms   258 ms  t2-0.Tucson-enss1.t3.LOGIN.COM [204.17.35.106]  
21   257 ms   258 ms   257 ms  Core-GW.Opus1.COM [207.182.35.58]  
22   267 ms   261 ms   262 ms  DSL-GW3.Opus1.COM [204.27.149.14]  
23   269 ms   270 ms   266 ms  coleman-Rstrat-T1.Opus1.NET [207.182.63.246]  
24   254 ms   267 ms   254 ms  www.contribs.org.33.182.207.in-addr.arpa [207.182.33.10]

Dynamic

Tracing route to contribs.org [207.182.33.10]over a maximum of 30 hops:  
1    <1 ms    <1 ms    <1 ms  fix.fixitcomputers.com.au [192.168.1.1]  
2    22 ms    22 ms    23 ms  172.31.142.24  
3    23 ms    23 ms    22 ms  172.31.170.6  
4    19 ms    19 ms    19 ms  61.9.208.139  
5    22 ms    19 ms    19 ms  CPE-61-9-210-6.qld.bigpond.net.au [61.9.210.6]  
6    22 ms    19 ms    20 ms  GigabitEthernet3-3.woo4.Brisbane.telstra.net [139.130.239.249]  
7    20 ms    22 ms    19 ms  GigabitEthernet6-0.woo-core1.Brisbane.telstra.net [203.50.51.129]  
8    33 ms    32 ms    32 ms  Pos5-0.ken-core4.Sydney.telstra.net [203.50.6.221]  
9    34 ms    32 ms    33 ms  10GigabitEthernet3-0.pad-core4.Sydney.telstra.net [203.50.6.86]  
10    33 ms    33 ms    32 ms  GigabitEthernet2-2.syd-core01.Sydney.net.reach.com [203.50.13.38]  
11   182 ms   181 ms   181 ms  i-6-1.wil-core02.net.reach.com [202.84.249.201]  
12   181 ms   181 ms   182 ms  i-6-2.wil04.net.reach.com [202.84.251.186]  
13   182 ms   180 ms   182 ms  lax-brdr-01.inet.qwest.net [205.171.4.53]  
14   182 ms   182 ms   182 ms  lax-core-02.inet.qwest.net [205.171.19.41]  
15   189 ms   188 ms   189 ms  bur-core-01.inet.qwest.net [205.171.8.42]  
16   218 ms   218 ms   218 ms  tmp-core-01.inet.qwest.net [205.171.8.2]  
17   202 ms   202 ms   201 ms  phv-edge-01.inet.qwest.net [205.171.129.86]  
18   224 ms   225 ms   226 ms  65.121.93.134  
19   207 ms   209 ms   209 ms  t2-0.Tucson-enss1.t3.LOGIN.COM [204.17.35.106]  
20   212 ms   211 ms   210 ms  Core-GW.Opus1.COM [207.182.35.58]  
21   228 ms   235 ms   227 ms  DSL-GW3.Opus1.COM [204.27.149.14]  
22   236 ms   238 ms   234 ms  coleman-Rstrat-T1.Opus1.NET [207.182.63.246]  
23   244 ms   236 ms   234 ms  www.contribs.org.33.182.207.in-addr.arpa [207.182.33.10]

[raem]

fixit

> ...the page just displays no error messages, no test at all just a blank page, nothing else.

Which browser ?
Have you tried using different browsers ?
Have you set your browser back to default security settings and other default settings, perhaps you enabled something that is bocking contribs ?

[raem]

fixit

here are a few unanswered & additional questions

1) You said "This all was working great a couple of weeks ago"
So what have you changed since then, anything ?
Not just things you think may be responsible but ANYTHING you changed.


2) You said "once i remove my static ip address, i can view contribs and email contribs",
and
"......using sme it has become important that i can visit contribs when i need info and not have to keep removing my static ip for a visit to contribs...."
Can you view other web sites in that configuration (when you cannot access contribs).
Can you use other forums and post messages ?
Are there any other sites you cannot access ?


3) You quoted a Gateway IP earlier, in the configuration that did not work.
You didn't quote a Gateway IP, in your more recent configuration that allowed external access to your site.
Does your configuration also need a Gateway IP, if so what ?
I'm not sure if it's needed with your setup (PPPOE ?), but with my bridged modem & static IP (ADSL) I have one (issued by my ISP).


4) In the sme configuration that provides external access to your site, can you ping contribs.org by URL and IP from your server command prompt and from workstations ?

[fixit]

So what have you changed since then: NOTHING

Can you view other web sites in that configuration (when you cannot access contribs). YES

Can you use other forums and post messages? YES

Are there any other sites you cannot access? NO

Got some more stats for you all to ponder on, collected from sme

[Static] # ifconfig
eth0      Link encap:Ethernet  HWaddr 00:05:1C:13:66:B8
          inet addr:192.168.1.1  Bcast:192.168.1.255  Mask:255.255.255.0
          EtherTalk Phase 2 addr:65280/209
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:170 errors:0 dropped:0 overruns:0 frame:0
          TX packets:238 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0
          RX bytes:25488 (24.8 Kb)  TX bytes:49570 (48.4 Kb)

eth1      Link encap:Ethernet  HWaddr 00:60:B0:57:48:E5
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:242 errors:0 dropped:0 overruns:0 frame:0
          TX packets:257 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0
          RX bytes:78244 (76.4 Kb)  TX bytes:37982 (37.0 Kb)

lo        Link encap:Local Loopback
          inet addr:127.0.0.1  Mask:255.0.0.0
          EtherTalk Phase 2 addr:0/0
          UP LOOPBACK RUNNING  MTU:16436  Metric:1
          RX packets:25 errors:0 dropped:0 overruns:0 frame:0
          TX packets:25 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0
          RX bytes:2166 (2.1 Kb)  TX bytes:2166 (2.1 Kb)

ppp0      Link encap:Point-to-Point Protocol
          inet addr:61.9.212.66  P-t-P:61.9.128.251  Mask:255.255.255.255
          UP POINTOPOINT RUNNING NOARP MULTICAST  MTU:1492  Metric:1
          RX packets:224 errors:0 dropped:0 overruns:0 frame:0
          TX packets:242 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0
          RX bytes:75603 (73.8 Kb)  TX bytes:32109 (31.3 Kb)

[Static] # route
Kernel IP routing table
Destination     Gateway         Genmask         Flags Metric Ref    Use Iface
61.9.128.251    *               255.255.255.255 UH    0      0        0 ppp0
192.168.1.0     *               255.255.255.0   U     0      0        0 eth0
127.0.0.0       *               255.0.0.0       U     0      0        0 lo
default         61.9.128.251    0.0.0.0         UG    0      0        0 ppp0

[raem]

fixit

Why do you always only answer some of the questions, you may know the answers but we don't !!

4) In the sme configuration that provides external access to your site, can you ping contribs.org by URL and IP from your server command prompt and from workstations ? Show us the output from those attempts.


> ...the page just displays no error messages, no test at all just a blank page, nothing else.

Which browser ?

Have you tried using different browsers ? With what result ?

Have you set your browser back to default security settings and other default settings, perhaps you enabled something that is blocking contribs ?

[fixit]

Why do you always only answer some of the questions, you may know the answers but we don't !! Sorry about that, I'm doing the best I can

4) In the sme configuration that provides external access to your site, can you ping contribs.org by URL and IP from your server command prompt and from workstations ? Show us the output from those attempts. I will post them soon, need to reconfigure sme and reboot, got a call out now.


> ...the page just displays no error messages, no text at all just a blank page, nothing else.

Which browser ? IE & Firefox

Have you tried using different browsers ? With what result ? Yes

Have you set your browser back to default security settings and other default settings, perhaps you enabled something that is blocking contribs ? Yes

[fixit]

I have an sme server, 4 workstations, all of them have no access to contribs with static ip, I use my customers pc's as well to access contribs, which have all different version of os's & browsers.

once i remove the static ip, any workstation on the network can view contribs

[fixit]

Ping in SME contribs.org

64 bytes from www.contribs.org.33.182.207.in-addr.arpa (207.182.33.10): icmp_seq=494 ttl=44 time=495 ms
64 bytes from www.contribs.org.33.182.207.in-addr.arpa (207.182.33.10): icmp_seq=495 ttl=44 time=584 ms

--- contribs.org ping statistics ---
496 packets transmitted, 494 received, 0% loss, time 499814ms
rtt min/avg/max/mdev = 260.135/421.114/951.075/155.532 ms

[root@fix root]# ping contribs.org
PING contribs.org (207.182.33.10) from 61.9.212.66 : 56(84) bytes of data.
64 bytes from www.contribs.org.33.182.207.in-addr.arpa (207.182.33.10): icmp_seq=1 ttl=44 time=262 ms
64 bytes from www.contribs.org.33.182.207.in-addr.arpa (207.182.33.10): icmp_seq=2 ttl=44 time=264 ms
64 bytes from www.contribs.org.33.182.207.in-addr.arpa (207.182.33.10): icmp_seq=3 ttl=44 time=280 ms
64 bytes from www.contribs.org.33.182.207.in-addr.arpa (207.182.33.10): icmp_seq=4 ttl=44 time=318 ms

--- contribs.org ping statistics ---
4 packets transmitted, 4 received, 0% loss, time 3030ms
rtt min/avg/max/mdev = 262.841/281.756/318.748/22.452 ms
[root@fix root]#

[root@fix root]# ping 207.182.33.10
PING 207.182.33.10 (207.182.33.10) from 61.9.212.66 : 56(84) bytes of data.
64 bytes from 207.182.33.10: icmp_seq=1 ttl=44 time=440 ms
64 bytes from 207.182.33.10: icmp_seq=2 ttl=44 time=607 ms
64 bytes from 207.182.33.10: icmp_seq=3 ttl=44 time=623 ms
64 bytes from 207.182.33.10: icmp_seq=4 ttl=44 time=482 ms
64 bytes from 207.182.33.10: icmp_seq=5 ttl=44 time=478 ms
64 bytes from 207.182.33.10: icmp_seq=6 ttl=44 time=521 ms
64 bytes from 207.182.33.10: icmp_seq=7 ttl=44 time=306 ms
64 bytes from 207.182.33.10: icmp_seq=8 ttl=44 time=276 ms
64 bytes from 207.182.33.10: icmp_seq=9 ttl=44 time=331 ms

--- 207.182.33.10 ping statistics ---
9 packets transmitted, 9 received, 0% loss, time 8071ms
rtt min/avg/max/mdev = 276.192/451.969/623.379/118.797 ms

[dhardy]

Guys,

From reading all of this it seems to me that there is a problem at the Contribs end.

If Fixit is able to tracert as far onto the net as he has done, he's off the telstra network and into the US. The return route must be buggered.

IMO what's needed is a tracert from contribs.org back to  his various IP's published in this thread.

My guess is that a trace to Fixit's static IP is going to come out of contribs via a different route to the trace coming in and stop after a few hops.

So, is it possible for one of the admins to ssh to contribs and have a go?

HTH

David.

[raem]

fixit

Those pings from sme server command prompt seem OK.

With the sme server configured the same way, can you do the same pings from a windows workstation, what result do you get ?
eg
C:/winnt> ping contribs.org
C:\winnt> ping 207.182.33.10

[fixit]

Ping url & ip in XP

Microsoft(R) Windows DOS
(C)Copyright Microsoft Corp 1990-2001.

C:\ping contribs.org

Pinging contribs.org [207.182.33.10] with 32 bytes of data:

Reply from 207.182.33.10: bytes=32 time=268ms TTL=43
Reply from 207.182.33.10: bytes=32 time=266ms TTL=43
Reply from 207.182.33.10: bytes=32 time=262ms TTL=43
Reply from 207.182.33.10: bytes=32 time=265ms TTL=43

Ping statistics for 207.182.33.10:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 262ms, Maximum = 268ms, Average = 265ms


C:\ping 207.182.33.10

Pinging 207.182.33.10 with 32 bytes of data:

Reply from 207.182.33.10: bytes=32 time=262ms TTL=43
Reply from 207.182.33.10: bytes=32 time=261ms TTL=43
Reply from 207.182.33.10: bytes=32 time=265ms TTL=43
Reply from 207.182.33.10: bytes=32 time=269ms TTL=43

Ping statistics for 207.182.33.10:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 261ms, Maximum = 269ms, Average = 264ms

C:\^A

[raem]

fixit

>....and still the same problem, the page just displays no error messages, no test at all just a blank page, nothing else.

Are you sure that this is not your problem.

http://techrepublic.com.com/5100-1009_11-5690398.html#

[fixit]

Hi Ray, I had a look at TechRepublic article on Why interactive Web site features often conflict with security best practices

Yes, I understand what the article was on about and I'm sure we have all experienced that type of problem before.

OK, so if that was the situation in my case, why is it then, if I was to remove my static ip and keep the same security settings for the browser, firewall, antivirus and what ever else I can change, I can then view the website in question

If it was a browser setting or firewall setting or what ever setting, then it wouldn't matter what ip address i was using, but that is not the case here.

It's a static ip issue

I have had about 8 computers on my network, some with fresh install of xp, some with win98 and 95 with different browser setting and security, all of these computers do the same thing when viewing contribs.org with static ip, once static ip is removed, every computer on the network can view contribs.

I can deffinitely say, it's not a security issue on my end

[dhardy]

Assuming that 61.9.128.250 is between you and me, and between you and contribs here's what I've found.

From my IP in the UK I get:

X:\>tracert 61.9.128.250

Tracing route to 61.9.128.250 over a maximum of 30 hops

  1     6 ms     6 ms     6 ms  my.router [192.168.216.254]
  2    24 ms    41 ms    23 ms  gauss-dsl.zen.net.uk [62.3.82.18]
  3    26 ms    26 ms    25 ms  deleuze-ge-0-1-0-1.hq.zen.net.uk [62.3.80.161]
  4    28 ms    25 ms    25 ms  lotze-ge-0-0-0-0.hq.zen.net.uk [62.3.80.57]
  5    27 ms    25 ms    25 ms  bolzano-ge-0-0-3-0.wh.zen.net.uk [62.3.80.53]
  6    25 ms    25 ms    26 ms  195.16.169.89
  7    28 ms    25 ms    25 ms  so-10-0.hsa1.Manchesteruk1.Level3.net [4.68.113.97]
  8    84 ms    35 ms    49 ms  ae-1-0.bbr1.London2.Level3.net [212.187.128.46]
  9   107 ms   111 ms   104 ms  as-0-0.bbr2.Washington1.Level3.net [4.68.128.102]
 10   167 ms   169 ms   170 ms  as-1-0.bbr2.LosAngeles1.Level3.net [64.159.0.246]
 11   181 ms   168 ms   170 ms  4.68.102.104
 12   165 ms   166 ms   166 ms  reach-level3-oc12.LosAngeles1.Level3.net [4.68.127.238]
 13   167 ms   169 ms   166 ms  202.84.251.165
 14   316 ms   317 ms   331 ms  i-0_0.syd-core02.net.reach.com [202.84.144.102]
 15   337 ms   315 ms   320 ms  i-5-0.syd-core04.net.reach.com [202.84.144.250]
 16   316 ms   317 ms   317 ms  10GigabitEthernet5-0.oxf-core1.Sydney.telstra.net [203.50.13.33]
 17   319 ms   317 ms   317 ms  10GigabitEthernet13-0.chw-core2.Sydney.telstra.net [203.50.6.1]
 18   333 ms   333 ms   332 ms  Pos9-0.exi-core1.Melbourne.telstra.net [203.50.6.38]
 19   331 ms   330 ms   330 ms  GigabitEthernet2-7.exi1.Melbourne.telstra.net [203.50.77.14]
 20   333 ms   334 ms   333 ms  bpber001.lnk.telstra.net [139.130.0.14]
 21   332 ms   333 ms   331 ms  61.9.129.4
 22   329 ms   331 ms   329 ms  61.9.128.250

Trace complete.

X:\>tracert contribs.org

Tracing route to contribs.org [207.182.33.10]
over a maximum of 30 hops:

  1     7 ms     6 ms     6 ms  my.router [192.168.216.254]
  2    26 ms    27 ms    21 ms  gauss-dsl.zen.net.uk [62.3.82.18]
  3    23 ms    27 ms    24 ms  deleuze-ge-0-1-0-1.hq.zen.net.uk [62.3.80.161]
  4    34 ms    35 ms    35 ms  suarez-so-0-0-0-0.te.zen.net.uk [62.3.80.62]
  5    37 ms    34 ms    32 ms  ge1-1.fr1.lon.llnw.net [195.66.224.133]
  6    98 ms   101 ms    97 ms  e1-8.fr1.lga.llnw.net [69.28.172.125]
  7   103 ms   104 ms   101 ms  ge2-3.fr1.iad.llnw.net [69.28.172.217]
  8   139 ms   140 ms   140 ms  ge1-12.fr1.dal.llnw.net [69.28.172.213]
  9   174 ms   173 ms   176 ms  ge1-3-0-26.jr1.phx1.llnw.net [69.28.172.201]
 10   197 ms   196 ms   196 ms  login-gx-oc3.so2-2-2.jr1.phx1.llnw.net [69.28.139.246]
 11   199 ms   196 ms   199 ms  t2-0.tucson-enss1.t3.login.com [204.17.35.106]
 12   202 ms   203 ms   196 ms  core-gw.opus1.com [207.182.35.58]
 13   201 ms   202 ms   202 ms  dsl-gw3.opus1.com [204.27.149.14]
 14   205 ms   209 ms   209 ms  coleman-rstrat-t1.opus1.net [207.182.63.246]
 15   203 ms   202 ms   202 ms  www.contribs.org.33.182.207.in-addr.arpa [207.182.33.10]

Trace complete.

Now, when I go to www.dnsstuff.com and use their tracert and ping utilities I can get to www.contribs.org - but I can't get to 61.9.128.250

++++++++++++++++
http://www.dnsstuff.com/tools/ping.ch?ip=61.9.128.250

Ping to 61.9.128.250
Generated by www.DNSstuff.com at 10:22:28 GMT on 14 May 2005.

Pinging 61.9.128.250 [61.9.128.250]:

Ping #1: * [No response]
Ping #2: * [No response]
Ping #3: * [No response]
Ping #4: * [No response]

Done pinging 61.9.128.250!

(to do an IPv6 ping for a domain name, add a ':' before the domain name)

++++++++++++++++
http://www.dnsstuff.com/tools/tracert.ch?ip=61.9.128.250

Tracert to 61.9.128.250
Generated by www.DNSstuff.com at 10:20:48 GMT on 14 May 2005.
Hop   Time 1   Time 2   Time 3   IP   Hostname   Return TTL   Country   Time
1   2 ms   1 ms   1 ms   206.196.11.254    [www.DNSstuff.com 1st hop]   64   United States   [Router did not respond]
2   2 ms   1 ms   1 ms   216.26.129.83    core-rtr01.ge-1-3-0.sdf.xodiax.net.   252   United States   [Router did not respond]
3   24 ms   905 ms   *   216.26.129.83    core-rtr01.ge-1-3-0.sdf.xodiax.net.   252   United States   [Router did not respond]
4   2 ms   302 ms   3 ms   216.26.128.225    edge-rtr02.ge-0-2-0.sdf.xodiax.net.   252   United States   Unix: 10:20:57.162
5   8 ms   903 ms   *   65.117.168.137    chi-edge-09.inet.qwest.net.   251   United States   [Router did not respond]
6   *   *   *                   
7   *   *   *                   
8   *   *   *                   
9   8 ms   603 ms   *   134.159.63.41    p1-1.chi-core01.net.reach.com.   248   Hong Kong   Unix: 10:21:11.298
10   305 ms   300 ms   55 ms   202.84.249.77    i-2-0.sjc-core01.net.reach.com.   247   Hong Kong   Unix: 10:21:14.446
11   215 ms   *   *   202.84.249.85    i-4-0.syd-core04.net.reach.com.   245   Hong Kong   Unix: 10:21:17.794
12   305 ms   302 ms   214 ms   203.50.13.33    10GigabitEthernet5-0.oxf-core1.Sydney.telstra.net.   244   Australia   Unix: 10:21:20.654
13   219 ms   *   *   203.50.6.1    10GigabitEthernet13-0.chw-core2.Sydney.telstra.net.   243   Australia   Unix: 10:21:24.137
14   *   *   *                   
15   *   *   *                   
16   *   *   *                   
17   *   *   *       
[4 hops with no response; assuming we hit a firewall that blocks pings]           
18                               
19                               
20                               
21                               
22                               
23                               
24                               
25                               
26                               
27                               
28                               
29                               
30                               
31                               
32                               
33                               
34                               
35                               
36                               
37                               
38                               
39                               
40                               


Done!

++++++++++++++++
http://www.dnsstuff.com/tools/tracert.ch?ip=contribs.org

Tracert to contribs.org
Generated by www.DNSstuff.com at 10:19:33 GMT on 14 May 2005.
Hop   Time 1   Time 2   Time 3   IP   Hostname   Return TTL   Country   Time
1   1 ms   1 ms   0 ms   206.196.11.254    [www.DNSstuff.com 1st hop]   64   United States   [Router did not respond]
2   2 ms   899 ms   1 ms   216.26.129.83    core-rtr01.ge-1-3-0.sdf.xodiax.net.   252   United States   Unix: 10:19:37.243
3   1 ms   2 ms   299 ms   216.26.129.83    core-rtr01.ge-1-3-0.sdf.xodiax.net.   252   United States   [Router did not respond]
4   2 ms   1 ms   2 ms   216.26.128.225    edge-rtr02.ge-0-2-0.sdf.xodiax.net.   252   United States   [Router did not respond]
5   7 ms   901 ms   *   65.117.168.137    chi-edge-09.inet.qwest.net.   251   United States   Unix: 10:19:45.966
6   8 ms   902 ms   *   205.171.20.125    chi-core-03.inet.qwest.net.   250   United States   [Router did not respond]
7   58 ms   *   *   205.171.205.85    tmp-core-02.inet.qwest.net.   249   United States   Unix: 10:19:52. 1
8   301 ms   302 ms   54 ms   205.171.129.90    phv-edge-01.inet.qwest.net.   248   United States   Unix: 10:19:54.820
9   59 ms   *   *   65.121.93.134    unknown.qwest.net   247   United States   [Router did not respond]
10   61 ms   902 ms   *   204.17.35.106    t2-0.Tucson-enss1.t3.login.com.   247   United States   Unix: 10:20:00.407
11   61 ms   902 ms   *   207.182.35.58    Core-GW.Opus1.COM.   119   United States   [Router did not respond]
12   63 ms   902 ms   *   204.27.149.14    DSL-GW3.Opus1.COM.   245   United States   Unix: 10:20:06.427
13   71 ms   *   *   207.182.63.246    coleman-Rstrat-T1.Opus1.NET.   243   United States   Unknown: 82febe0d
14   *   *   *                   
15   *   *   *                   
16   *   *   *                   
17   70 ms   *   *   207.182.33.10    gpl.contribs.org.
[Reached Destination]   51   United States   [Router did not respond]
18                               
19                               
20                               
21                               
22                               
23                               
24                               
25                               
26                               
27                               
28                               
29                               
30                               
31                               
32                               
33                               
34                               
35                               
36                               
37                               
38                               
39                               
40                               


Done!

++++++++++++++++

So, my diagnosis is that there is a problem somewhere in Telstra. You need to get hold of a good engineer at Telstra who'll listen and who is interested in fixing this problem.

From the UK I arrive at  10GigabitEthernet13-0.chw-core2.Sydney.telstra.net and get correctly routed on, from the www.dnsstuff.com site I get to 10GigabitEthernet13-0.chw-core2.Sydney.telstra.net and get lost.

HTH - Good Luck!

David.

[fixit]

what about nameservers

ns.interworx.com.au. 203.220.28.71
ns2.interworx.com.au. 203.220.28.72

probably around the same time I started having trouble with contribs is when i got interworx to be my nameserver.

could this be an issue

[dhardy]

No. Those are the nameservers for your domain.

If you can resolve contribs.org to 207.182.33.10 then you don't have a DNS problem.

If you can tracert to 207.182.33.10 from one network but not another one then you have a routing problem.

As posted above, you need to get Telstra on the phone and get them to do tracerts and see that there is a problem. They need to sort it out at a level that you are really remote from.

I recommend that you look for a proxy server that lets you connect to Contribs and then start using your static IP - presumably you need the IP for webmail and stuff, and contribs for news and updates.

If you can persuade telstra to give you a different static IP then go for it.

I manage a site in Melbourne on 61.9.145.xxx and one in Sydney on 144.131.132.xxx that can both get to contribs.org. (I don't think it can be your hardware - but I'm using NetComm routers in bridge mode with PPPoE)

++++ Sydney to Contribs +++
C:\Documents and Settings\pbai-admin>tracert contribs.org

Tracing route to contribs.org [207.182.33.10]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.130.254.250
  2    18 ms    32 ms    49 ms  61.9.192.253
  3    18 ms    52 ms    19 ms  61.9.192.145
  4    19 ms    52 ms    23 ms  61.9.193.6
  5    19 ms    33 ms    49 ms  gigabitethernet3-6.pic2.sydney.telstra.net [139.130.0.37]
  6    18 ms    58 ms    17 ms  gigabitethernet3-16.pic1.sydney.telstra.net [203.50.12.121]
  7    19 ms    19 ms    20 ms  gigabitethernet11-1.ken-core4.sydney.telstra.net [203.50.12.117]
  8    19 ms    19 ms    19 ms  10GigabitEthernet3-0.pad-core4.Sydney.telstra.net [203.50.6.86]
  9    18 ms    19 ms    19 ms  10gigabitethernet2-2.syd-core01.sydney.net.reach.com [203.50.13.38]
 10   171 ms   165 ms   168 ms  i-6-2.wil-core02.net.reach.com [202.84.249.69]
 11   165 ms   166 ms   168 ms  i-6-2.wil04.net.reach.com [202.84.251.186]
 12   167 ms   169 ms   168 ms  lap-brdr-01.inet.qwest.net [205.171.4.53]
 13   170 ms   167 ms   169 ms  bur-core-03.inet.qwest.net [205.171.213.105]
 14   180 ms   178 ms   201 ms  tmp-core-01.inet.qwest.net [205.171.8.2]
 15   198 ms   200 ms   199 ms  phv-edge-01.inet.qwest.net [205.171.129.86]

 16   206 ms   211 ms   205 ms  65.121.93.134
 17   206 ms   207 ms   207 ms  t2-0.tucson-enss1.t3.login.com [204.17.35.106]
 18   205 ms   213 ms   204 ms  core-gw.opus1.com [207.182.35.58]
 19   213 ms   221 ms   209 ms  dsl-gw3.opus1.com [204.27.149.14]
 20   215 ms   262 ms   232 ms  coleman-rstrat-t1.opus1.net [207.182.63.246]
 21   234 ms   220 ms   220 ms  www.contribs.org.33.182.207.in-addr.arpa [207.182.33.10]

Trace complete.

+++Sydney to 61.9.128.250 +++

C:\Documents and Settings\pbai-admin>tracert 61.9.128.250

Tracing route to 61.9.128.250 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  10.130.254.250
  2    18 ms    53 ms    19 ms  61.9.192.253
  3    25 ms    52 ms    19 ms  61.9.192.145
  4    24 ms    48 ms    32 ms  61.9.193.6
  5    22 ms    52 ms    19 ms  gigabitethernet3-1.pit2.sydney.telstra.net [139.130.94.97]
  6    20 ms    53 ms    19 ms  gigabitethernet3-16.pic1.sydney.telstra.net [203.50.12.121]
  7    20 ms    49 ms    20 ms  gigabitethernet11-1.ken-core4.sydney.telstra.net [203.50.12.117]
  8    18 ms    66 ms    19 ms  10gigabitethernet12-0.chw-core2.sydney.telstra.net [203.50.6.42]
  9    35 ms    49 ms    32 ms  Pos9-0.exi-core1.Melbourne.telstra.net [203.50.6.38]
 10    36 ms    69 ms    33 ms  GigabitEthernet2-7.exi1.Melbourne.telstra.net [203.50.77.14]
 11    33 ms    52 ms    32 ms  broadb1.lnk.telstra.net [139.130.94.126]
 12    33 ms    35 ms    46 ms  61.9.129.4
 13    34 ms    50 ms    36 ms  61.9.128.250

Trace complete.

+++ Melbourne to contribs.org +++

C:\Documents and Settings\pbai-admin>tracert contribs.org

Tracing route to contribs.org [207.182.33.10]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.120.254.250
  2    21 ms    48 ms    45 ms  61.9.128.251
  3    18 ms    49 ms    19 ms  adelaide-atm.vic.bigpond.net.au [61.9.128.145]
  4    18 ms    50 ms    19 ms  61.9.129.6
  5    17 ms    49 ms    20 ms  gigabitethernet2-10.exi2.melbourne.telstra.net [139.130.0.5]
  6    20 ms    49 ms    20 ms  gigabitethernet2-9.exi1.melbourne.telstra.net [203.50.77.33]
  7    19 ms    48 ms    16 ms  gigabitethernet2-2.exi-core1.melbourne.telstra.net [203.50.77.13]
  8    34 ms    49 ms    32 ms  pos15-0.chw-core2.sydney.telstra.net [203.50.6.37]
  9    34 ms    48 ms    33 ms  10gigabitethernet1-0.oxf-core1.sydney.telstra.net [203.50.6.2]
 10    34 ms    35 ms    53 ms  10gigabitethernet6-0.syd-core04.sydney.net.reach.com [203.50.13.34]
 11    35 ms    56 ms    46 ms  i-5-0.syd-core02.net.reach.com [202.84.144.249]
 12   186 ms   183 ms   181 ms  i-0-0.wil-core02.net.reach.com [202.84.144.101]
 13   196 ms   190 ms   184 ms  i-6-2.wil04.net.reach.com [202.84.251.186]
 14   182 ms   183 ms   183 ms  lap-brdr-01.inet.qwest.net [205.171.4.53]
 15   185 ms   182 ms   186 ms  bur-core-03.inet.qwest.net [205.171.213.105]
 16   195 ms   195 ms   195 ms  tmp-core-01.inet.qwest.net [205.171.8.2]
 17   217 ms   215 ms   214 ms  phv-edge-01.inet.qwest.net [205.171.129.86]
 18   223 ms   220 ms   221 ms  65.121.93.134
 19   221 ms   222 ms   220 ms  t2-0.tucson-enss1.t3.login.com [204.17.35.106]
 20   221 ms   222 ms   220 ms  core-gw.opus1.com [207.182.35.58]
 21   226 ms   227 ms   234 ms  dsl-gw3.opus1.com [204.27.149.14]
 22   238 ms   231 ms   266 ms  coleman-rstrat-t1.opus1.net [207.182.63.246]
 23   236 ms   231 ms   231 ms  gpl.contribs.org [207.182.33.10]

Trace complete.

+++ Melbourne to 61.9.128.250 +++
C:\Documents and Settings\pbai-admin>tracert 61.9.128.250

Tracing route to 61.9.128.250 over a maximum of 30 hops

  1     1 ms    <1 ms    <1 ms  10.120.254.250
  2    17 ms    49 ms    19 ms  61.9.128.251
  3    18 ms    34 ms    34 ms  61.9.128.250

Trace complete.

Actually, looking at this last short trace, it occurs to me that you possibly should be going out via 61.9.128.251 not 61.9.128.250 - which again is down to Telstra.

I know they're a nightmare to deal with - I came over there for a few weeks in February/early March to configure two sites to connect back to the UK and had  a horrible time getting static IP addresses configured - not with the technical stuff, but with their administration. In fact, I think they have still to switch the billing for the Sydney IP from my personal credit card onto the main phone bill ... its only been 8 weeks .....

HTH

David

[dhardy]

Fixit,

Has this situation improved now that the IP for contribs has become 216.17.211.37?

Although contribs is now 1 hop further away from me, it's around 30ms quicker ....

Regards,


David.

[fixit]

Hi David, what i have done is cancelled my static ip and will reaply for a new 1 soon, telstra, my isp, claim that it is outside there network and contribs say it's not there problems either.

I basically gave up trying, I'm waiting for a new static ip. LOL I hope that fixes the problem.